Overview

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WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today\'s complex digital landscape. By leveraging WalkMe\'s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey, unlocking the full potential of SAP\'s ERP solutions while enhancing user experience and productivity with WalkMe\'s platform.

The Director of Partner Success, reporting to the Senior Vice President of Customer Delivery and collaborating with the Alliances team, is responsible for integrating all essential components of a Global Partner Delivery Program. This cross-functional role standardizes partner practices into one operating model and communicates information to WalkMe personnel and the expanding partner ecosystem.

What You’ll Own

• Define and manage global partner delivery-related processes including updating and standardizing current processes, identifying gaps in the partner experience and coalescing multiple resources to establish, implement and/or maintain best practices
• Build strong relationships with key delivery partners
• Engage and collaborate with senior management, Services, Enablement, Alliances, Sales, Marketing, Information Systems and more to define key facets of WalkMe\'s Partner vision
• Drive the Partner experience and serve as the voice of the partner
• Standardize and update documentation related to the Partner ecosystem and varying engagement models
• Define and activate cross-organizational RACI and rules of engagement for Sales, Partners and supporting organizations
• Deliver core messaging around the Partner program and guide the development of Partner facing collateral
• Assist Partner Portal ongoing design & experience enhancements

What You Need To Succeed

• Bachelor\'s Degree or equivalent experience
• SaaS experience with technical background
• Minimum 5-10 years experience developing Partner programs with Global Systems Integrators, Technology Partners, Service Providers, ISVs, Delivery and Regional Partners
• Knowledge of partner ecosystems and design
• Ability to build collateral based on work stream output
• Ability to track and manage processes across multiple decision and stakeholder groups
• Assertive mindset with the ability to drive outcomes cross-functionally
• Knowledge to recognize and grow joint value propositions and use cases
• Analyze and implement resolutions to problems that align to impacted teams
• Significant focus on revenue generation through partnerships via different monetization methods
• Customer/Partner-success minded

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and onsite collaboration.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Wellness: WalkMe offers quarterly wellness reimbursements, daily breaks to recharge, and Wellness Month every July.
• Health coverage options where applicable to ensure access to essential medical benefits.
• Generous annual leave policy tailored to regional standards.
• RefreshMe Days to strengthen work/life balance.
• Robust Retirement Contributions; specific offerings vary by region.
• SAP\'s acquisition of WalkMe highlights a commitment to enhancing user experience and innovation; opportunities to work with cutting-edge technology.

Compensation: $170,000 - $245,000 a year. The OTE includes salary and variables and depends on location, experience, and market factors. Base pay and bonuses are subject to change as part of our total rewards package.

Our job postings may be updated periodically; WalkMe is an equal opportunity employer. We provide reasonable accommodations in the recruitment process where required.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes.