Overview

Mastercard’s Digital Enablement Services (MDES) team seeks a Product Director to lead the implementation of product strategies, requirements intake and prioritization, roadmaps, and delivery of product enhancements and value-added services. The ideal candidate will have a proven track record managing large-scale B2B digital products/solutions in financial services, payments, mobile or related sectors, with a customer-centric mindset and a record of delivering new services in fast-paced environments with multiple priorities.

Duties Include But Are Not Limited To

• Develop and execute product strategies, roadmaps, annual objectives and plans
• Lead cross-functional teams
• Gather and assess voice of customer, industry trends, market and competitive research data
• Define product requirements based on strategic priorities, customer feedback, market insights
• Conduct market research and opportunity assessments on new ideas and concepts
• Lead ideas generation, concepts validation, business cases development, and present new ideas for executive approval
• Oversee the demand intake and prioritization process for product enhancements
• Manage product roadmaps and backlog items
• Perform analysis of products/technology vs customer needs and business requirements
• Scope, plan, and execute large development efforts as well as small rapid feature enhancements
• Lead product development projects through the end-to-end lifecycle
• Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for development/enhancement/modernization
• Manage existing products, including internal solutions/platforms and customer-facing applications and services
• Partner with stakeholders across the organization to develop and deliver product initiatives
• Engage with engineering and global technology teams to maintain and build platforms
• Communicate roadmaps and value propositions to regional teams, customers, and third parties
• Develop product marketing materials, training materials, videos, case studies, etc., in collaboration with marketing teams and vendors
• Monitor, track and report product performance metrics and KPIs
• Manage user access and change control processes
• Develop product collateral and support materials for internal and external use
• Deliver product training for internal support teams and external customers
• Present at customer and internal forums
• Ensure compliance with company policies, processes, and governance
• Provide leadership and knowledge transfer to team members

Role requirements

• Strong product management experience in B2B digital products/solutions in financial services, payments, mobile or related sectors
• High-energy and proactive with ability to manage workload, multi-task and prioritize in a fast-paced environment
• Initiative and self-motivation with a willingness to learn and deliver results
• Strategic business mindset and ability to translate technical offerings into business value
• Ability to understand complex business needs, competitive offerings, and industry trends
• Hands-on with complex technology solutions
• Willingness to learn and grasp technical details
• Strong verbal and written communication, relationship-building, collaboration, and project management skills
• Ability to build rapport, lead cross-functional collaboration, and manage stakeholders and external partners
• Experience working with geographically distributed teams and vendors
• Experience in ideas generation, concept validation, business case development, and presenting to executives
• Bachelor’s degree or equivalent experience
• 10+ years of professional experience
• Proficiency with product management and reporting tools (e.g., Confluence, Jira, AHA, Domo, Figma or similar)

All About You

• Proactive, high-energy problem solver with passion for delivering best-in-class products
• Strong organizational, planning and execution skills with a can-do attitude
• Experience managing and developing large-scale B2B digital products/solutions
• Ability to operate in fast-paced environments with multiple priorities
• Experience leading teams, including direct and cross-functional leadership in matrix structures
• Ability to engage with Product Managers, Engineers, Architects and Developers in debates
• Experience building organizational relationships and influencing teams
• Comfort delivering across complex matrix structures and time zones
• Experience in Financial Services, Payments, Digital Commerce/e-Commerce, Cloud, Big Data, Data Science/Analytics; Microservices a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risk. Every person working for Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of information accessed
• Report any suspected information security violation or breach
• Complete all mandatory security trainings per Mastercard’s guidelines

Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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