Overview

Director, Professional Services (London) (Remote)

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Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

Why This Role is Exciting

Reporting to the VP of Professional Services, the Director plays a crucial role as we continue to expand our operations in EMEA. This role will be instrumental in leading our implementation book of business and serving as the primary point of contact for all Professional Services needs regionally. The role requires a strategic partner, working closely with our global teams and network of implementation partners to onboard our customer teams onto the AuditBoard Connected Risk platform.

Key Responsibilities

• Foster meaningful customer relationships to position AuditBoard as a long-term strategic partner.
• Build and lead the UK Professional Services team, developing and executing strategies that enhance service delivery and customer satisfaction for our clients and through regional partners.
• Drive a culture of excellence and continuous improvement, ensuring seamless cross-functional collaboration to provide a stellar customer experience from contract to go-live and beyond.
• Oversee and ensure the successful delivery of our SaaS solutions for a diverse client portfolio, guaranteeing that implementations meet client needs and are completed efficiently.
• Ensure projects are delivered on time and within scope and budget while achieving exceptional client satisfaction and adoption of the platform.
• Serve as the primary point of contact for all professional services inquiries in the UK, building and maintaining strong relationships with key stakeholders.
• Guarantee a high level of customer service and swiftly resolve issues by partnering with internal teams, including Sales, Product, Engineering, and Support.
• Lead the design and delivery of efficient deployment methodologies that streamline our implementation processes.
• Apply knowledge of regional nuances to adjust professional services strategies, ensuring alignment with market demands and company growth objectives.
• Own the financial and operational outcomes for the EMEA book of business, including team utilization, delivery margin, and customer satisfaction, enabling predictable operations and accurate forecasting.

Attributes for a Successful Candidate

• Minimum of 5 years in Professional Services leadership roles.
• Experience delivering SaaS solutions to enterprise customers.
• Demonstrated track record of growing a business, building a strong delivery strategy, and consistently hitting financial targets and customer satisfaction goals.
• Demonstrated experience in GRC (Governance, Risk, and Compliance) or a strong understanding of its principles and applications within a SaaS environment.
• A cross-functional collaborator with a track record of building strong working relationships that facilitate efficient delivery.
• Strong leadership skills with a proven ability to lead complex implementation projects to success.
• Excellent client-facing and internal communication skills.
• A strategic thinker with the ability to translate high-level strategies into actionable and successful delivery plans.
• Familiarity with the UK market and its regulatory landscape.
• Demonstrated financial ownership of Professional Services outcomes.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
• Win, together: Drive to be the best while supporting each other’s success
• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
• Constant innovation: Challenge the status quo and drive improvements

Perks

• Launch a career at one of the fastest-growing SaaS companies in North America
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Remote and hybrid work options, plus lunch in the Cerritos office
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.