Background and context

TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable` base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it. "TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.

Role Overview The Director of Data Science & Analytics will lead the data-driven transformation of the business, overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation.

Key Responsibilities

Develop and ...