Divisional Aftersales Director, West Midlands Combined Authority, England, United Kingdom

Divisional Aftersales Director

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Lookers Mercedes-Benz

Remote role working with our Mercedes-Benz sites Nationwide.

Lookers Mercedes-Benz have an outstanding reputation within the Automotive industry for delivering exceptional service and providing quality vehicles. Our people are our most valuable asset and are at the very heart of our every success!

GBP £40,000.00/Yr.

Overview

Lookers Mercedes-Benz

Remote role working with our Mercedes-Benz sites Nationwide.

Lookers Mercedes-Benz have an outstanding reputation within the Automotive industry for delivering exceptional service and providing quality vehicles. Our people are our most valuable asset and are at the very heart of our every success!

A rare and exciting opportunity has become available for a driven and talented leader to join our team as a Divisional Aftersales Development Director.

Your role will involve working with our divisional Aftersales teams to ensure that the Group Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our divisional management as well as site management teams to drive divisional performance improvement.

Responsibilities

Conducting performance reviews with the dealership management teams; focusing on key performance metrics, identifying actions plans when required
Sharing Mercedes-Benz's best practice, initiatives, and ideas with other divisions as well as internally within the brand
Assessing training and coaching requirements and facilitating necessary training where required
Working closely with provider partners to ensure the correct level of interaction required to achieve desired budgets and performance
Supporting the Service teams in understanding Lookers defined compliant service process within a core focus on great customer outcomes
Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments as well as monitoring trends within the industry
Support in the growth of leaders of the future

This is a fantastic opportunity for the right person to show us their talents, take on a new and exciting challenge within the Aftersales space as well as embrace our thriving organisation.

Qualifications

We are looking for a candidate who has experience within a management position, has worked within the aftersales space of a fast-paced and proactive motor dealership.

We are on the hunt for someone who has exceptional interpersonal and communication abilities; where they can effectively build relationships and draw the best performance from their colleagues. In addition, someone who has proven track record of performance improvement.

Our Divisional Aftersales Development Director will be a real go-getter with a positive can-do attitude. As a representative of Lookers Mercedes-Benz, we are looking for someone who can act as trustworthy ambassador of the Mercedes-Benz brand values as well as support the Mercedes-Benz brand strategy.

We're anticipating a high volume of applications for this role so, if this sounds like your ideal position, apply today!

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits

Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Motor Vehicle Manufacturing

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Location:: West Midlands Combined Authority, England, United Kingdom
Salary:: £125,000 - £150,000
Job Type:: FullTime
Category:: Sales

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