Role Overview

The Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.

Key Responsibilities

* Provide strategic leadership across the account, aligning with both Integral UK's business objectives and client expectations

* Manage client relationships at senior level, serving as the primary point of contact for escalated issues

* Oversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIs

* Lead and develop a high-performing team of operational managers and support staff (circa 250)

* Drive financial performance including P&L responsibility, budget management, and revenue growth

* Implement continuous improvement initiatives to enhance service delivery and operational efficiency

* Ensure compliance with health and safety regulations, quality standards, and industry best practices

* Identify and pursue new business opportunities within existing client relationships

* Collaborate with other divisions and support functions within Integral UK

Qualifications and Experience

* Extensive experience in facilities management or property services, with proven leadership in managing large accounts

* Strong commercial acumen with track record of P&L management

* Experience in stakeholder management at senio...