Join to apply for the Divisional Retail Director role at Toolstation

Location: North, Scotland & Midlands with regular travel nationwide

Toolstation is one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. Backed by Travis Perkins plc, we maintain an entrepreneurial spirit, driving rapid growth towards becoming a £billion business. We are a customer-first retailer, transforming our business and culture to deliver a convenient and compelling proposition to both trade and DIY customers across our 590 branches, with continued ambitious expansion plans.

Overview

This is a highly influential, high-visibility leadership opportunity and a key member of our Executive Leadership Team. You will be instrumental in transforming our business and culture, overseeing about 300 stores and a number of Regional Managers across the Division. We are looking for an exceptional retail leader and a proven people mentor who can empower and support their team to achieve outstanding results. You will pioneer a customer- and colleague-first sales culture, elevating our teams into high-performing sales professionals who deliver exceptional service. This role also plays a pivotal part in our operational transformation, shaping the future of our store estate and format, requiring robust project management skills and the ability to lead significant change initiatives. This is a unique chance to lead sales in high-turnover stores, boost income through continuous innovation, and influence our strategic direction.

Day To Day Responsibilities

• Lead from the front: Inspire and embody our core values (We Care, Better Together, We give our Best to be the Best), fostering a culture of excellence and accountability.
• Champion safety: Uphold our industry-leading health and safety standards, ensuring every colleague returns home safe and well at the end of their shift, and driving our HSE goals.
• Drive continuous performance improvement: Empower stores to cultivate customer relationships, innovate propositions, and optimise processes for enhanced profitability and minimised costs.
• Inspire customer-centricity: Ensure every decision prioritises the customer, motivating store teams to listen to needs, understand local markets, support communities, and deliver an exceptional Toolstation experience.
• Achieve operational excellence: Encourage clear reporting, collaborate with store, regional, head office, and field teams, and stay updated on innovations to inspire stores to exceed sales targets.
• Demonstrate commercial acumen: Continuously build knowledge of market trends, monitor competitors, and track store performance to drive continuous improvement and address issues swiftly.
• Proven commercial leadership: A strong track record of improving performance and driving profit in a target-driven, multi-site operational role (minimum 5 years), using commercial acumen to benefit customers and effectively influence remote teams. Demonstrated success in exceeding sales targets, optimising P&L, or scaling multi-site operations.
• Brilliant communication: A motivational communicator and attentive listener, who inspires customers, stakeholders, and store teams to share your vision and achieve priorities, building lasting relationships.
• Strategic thinking: A visionary capable of identifying and driving strategic change, using an analytical approach to develop plans that deliver competitive advantage. Experience in market analysis, business model innovation, or leading strategic projects.
• Customer champion: Act as the customer's advocate, gaining their trust, deeply understanding their needs, and effectively using their feedback to shape winning strategies.
• Exceptional relationship building: Build strategic relationships internally and externally to influence change, leverage business opportunities, and meet team and customer needs.
• Resilient leadership: Stay positive under pressure, adapting effectively to changing priorities. As a coach and mentor, inspire trust and guide teams through challenges.
• Effective action: Be an active decision-maker, translating complex strategies into meaningful, commercially smart plans to maximise opportunities.

Minimum Qualifications and Experience

• Minimum 5 years of proven commercial leadership in a multi-site operational role, with a track record of improving performance and driving profit.
• Strong customer, colleague, and stakeholder-facing abilities with excellent communication skills.
• Experience in leading strategic change and managing large-scale transformation initiatives.

Employment Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Management
• Industries: Retail

Equal Opportunity

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability