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We are seeking a Programme Director to lead a business-critical enterprise transformation programme, with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery.

This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations.

Key Context:

The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers. This transformation will streamline real-time job instruction delivery, eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation.

Key Responsibilities:

• Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions.
• Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL.
• Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level.
• Manage overall programme governance, reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy.
• Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness.
• Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones.
• Own risk, issue, change, and dependency management across a highly integrated technology environment.
• Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context.
• Navigate and influence complex stakeholder landscapes, from field operations through to boardroom.

Required Experience:

• Proven track record of delivering Salesforce transformation programmes, including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential.
• Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions.
• Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud.
• Significant ERP implementation experience, ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered.
• Strong understanding of CRM/ERP integration points, enterprise architecture, and data interdependencies.
• Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred).
• Experience working with System Integrators and multi-vendor delivery models.

Leadership & Personal Qualities:

• Gravitas to operate at Executive and Board level.
• Strong blend of strategic vision and hands-on delivery focus.
• Highly structured and disciplined in programme governance, financials, and reporting.
• Excellent stakeholder engagement, influencing and negotiation skills.
• Calm under pressure, resilient in high-ambiguity environments.
• Inclusive, empathetic leadership style with a focus on collaboration and trust.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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