OverviewTo be the Strategic Planning and Business Management lead for the Europe and UK Client Coverage business in delivering business requirements and results. Europe and UK is a USD 2bn origination income business in 2025 with strong growth ambitions.The role will drive business performance / results through 1. facilitating the implementation of Bank-wide and Client Coverage initiatives 2. supporting discussions and decision-making at various forums / committees and 3. delivering efficiency, change, and business performance agendas.ResponsibilitiesBusiness Performance (Revenues and Returns)Leading analysis of Revenues and Returns for CIB for Europe and UKLeading preparation of performance presentations for Europe MT, AG Management Board and global/regional stakeholdersPartnering with Europe Finance on tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivityTracking frontline productivity and driving improvement where productivity and coverage intensity are insufficientDefining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.Engage and support material transaction approvals and attend RCAF reviews as and when needed. Monitor accounts for RCAF commitments.Client portfolio management and Client engagementLead review of client onboarding requests and act as approver for new client ID creation.Drive client tail management process, including dormant GICs retention approval: quarterly review of new proposed exits and monthly tracking.Be the business owner for the governance of the NPC framework, management of the NPC portfolio and country classification.Deliver with RMs on CIB differentiated client proposition for Platinum and Gold tier clients (prioritised onboarding, credit turnaround times, client services, etc).With Regional Client Coverage Head, track efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives.Collaborate with regional CIB Marketing teams to define/ execute/ track the marketing and client engagement plans in the region / country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the region / country. Ensure the effective distribution of marketing materials and communications to clients.Business strategy and Project managementLead the definition, tracking and delivery of Europe and SCB AG go-to-market strategy and execution plan (what types of client segments / sectors should we be focusing on in which market): coordinate strategy formulation, translate into initiatives, and track initiatives.Organise yearly or ad hoc strategy days to ensure close communication and alignment between CC, products, and functional teams.Responsible for preparation of the annual Europe and SCB AG / Segment Corporate Plan.Represent the region/ country/ segment for the execution and tracking of business-related CC group or local projects (e.g. operating model changes/ restructuring, RWA optimisation, remediation efforts).Key ResponsibilitiesContinuous improvement initiativesKeep abreast of best practices in learning and development to raise the performanceOptimise current processes to meet customer requirements (internal and external)People Agenda and CommunicationLead the region in delivering against HR objectives and initiatives: Diversity and Inclusion targets, succession planning, people forum, etc.Lead RM scorecard process, including target setting/ uploading, handling/ escalate RM inquiries/ questions regarding scorecard issues. Ensure a transparent correlation between bonus and scorecard scores across the region.Drive the annual P3 process (compensation, bonus, promotions, CP reviews).Track headcount and review periodically the consistent use of Job Families (in particular, for new employees).Oversee the IG/ Internship/ Apprenticeship/ Short Term Assignments (STAs) programmes (requests, allocation, coordination of rotations, post programme hiring, etc) – IGs to report into the BPM.Provide guidance, set objectives & review performance , growth plan for the direct reportsCoordinate staff training programmes.Ensure effective communication of key business messages to Client Coverage frontline (incl. key changes impacting clients, RMs and the broader client teams).Contribute and ensure participation of the country Client Coverage frontline to Global/ Regional initiatives (townhalls, forums, surveys, etc).Risk & ControlAuthor and review papers for submissions to Europe Risk Committee, SCB Management and Supervisory AG Board, Client Review Committee (CRC), CIB MT and CIB Risk Committee, Sensitive Clients, Level 2 Sanctions Risk Assessment Form (SRAF), Defence Goods Risk Assessment Form (DGRAF).Author papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CIBRC, Regional RC, Executive Risk Committee (ERC), Business Risk Forums (BRF), NFRC, Fraud Risk.Serve as Europe Coverage lead in preparing reviews with external auditors (EY), onshore regulators (PRA, BAFIN), overseas regulators (MAS, HKMA).Responsible for Conduct Plan and monthly supervisory dashboards for conduct flags and attend the Conduct forum.Sales Planning and EnablementManage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans).Ensure teams are uploading call reports in a timely manner.Support in the region the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.Manage CRM access request approvals (for CC and non-CC staff) and support/ approve CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.QualificationsEDUCATION REFER BELOWLANGUAGES ENGLISHQualifications and Skills:5+ years experience in:o Managing all aspects of coverage/corporate banking business operations and strategy execution or Frontline Corporate Banking Experienceo Partnering with global, regional, sector coverage heads to define and execute multi-year business strategy with clear financials, KPIs, resource requirements, risk requirementso Driving cross-sell initiativeso Managing PnL front-to-back with Coverage Heado Tracking performance across pipeline/wins, coverage intensity, and client-level and banker-level revenue growtho Running annual compensation process with Coverage Heado Working with CRM systemsComprehensive knowledge of risk governance frameworks & quality framework and processesProactive and positive with the ability to make good / sound decisions and use independent judgementProject and Program Management skills to monitor specific projects and take ownership of issues / tasksAbility to create effective work relationships across functions & bordersInterpersonal skills in networking, influencing and decision takingGood presentation, time management, negotiation and influencing skillsExcellent written & oral communication skillsCan work independently to strict timeframesFocused, organised and results-orientedExperience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agendaAssertive, tenacious and willing to challenge when requiredKnowledge of the Global regulatory environment and the ongoing developmentsInterpersonal skills in networking, influencing and decision takingMasters or Bachelors degreeFINRA exam (plus)About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offerIn line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible workingoptions based around home and office locations, with flexible working patterns.Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. #J-18808-Ljbffr