Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking a Global Head of Sales & Revenue Operations based out of our London office.

About the Team:

• Exciting opportunity to join a high-performing team
• Experience a fast-paced, dynamic environment with strong financial backing, stability, and a wide range of learning products and solutions
• Benefit from a collaborative team culture, supported by colleagues across global offices
• Be part of an organization where you can truly make a difference and advance your career

How You’ll Make an Impact: 

• Conceptualize, design and execute business process improvements that increase sales productivity, optimize CRM workflows, and innovate for future business needs
• Identify best-practices which can be systematized and scaled across the business
• Lead and drive exceptional sales and operational execution, developing initiatives to scale quickly and effectively by penetrating new markets and moving the business upstream
• Partner and collaborate with business unit leaders to align business and product strategy with commercial execution
• Drive adoption of defined sales processes including opportunity generation, pipeline management and forecasting supported by CRM adoption and best practices 
• Manage the annual planning process including coverage model, territory design, quota setting, account planning with sales management
• Deliver data-driven insights to sales and marketing leadership to enable rapid decision making, building scalable CRM dashboards, KPI's, and reporting infrastructure
• Manage ad-hoc programs that contribute to the overall success of the sales teams and the business requirements
• Create and drive new strategic go-to-market plans to meet overall company growth and market share goals
• Maintain strong reporting and accountability against numbers, driving to exceed quotas, while developing and managing motivating incentive tools
• Increase the level of operational rigor productivity and build processes that allow the organization to be more predictable, consistent, productive
• Develop short and long-term market strategy and forecasts through market analysis and interpretation of data

You May be a Good Fit if:

• You have 10+ years of commercial and operations experience
• You bring a mix of sales, sales management, and revenue operations experience (preferred)
• You have prior experience in sales integrations, with knowledge of how to streamline technology and align goals and objectives while maintaining results 
• You have proven ability to design and optimize technology- enabled processes, architecture CRM/Salesforce strategies while overseeing the broader commercial technology stack
• You have experience supporting organizations through rapid growth and scale, developing processes and strategies to drive expansion into new and existing markets
• You are a highly team-oriented, low-ego leader with the ability to work easily across functions as ‘one team’—a credible member of the leadership team who can influence both business and commercial strategies
• You have a proven track record of success operating in a complex, global, multi-product organization

What Would Make You Stand Out: 

• Demonstrated ability to influence and embed change into sales teams in a fast-paced environment and to inspire rapid adoption of business transformation
• Ability to prioritize & handle multiple requests concurrently and consistently deliver results against a deadline
• Experience operating in a matrix organization, including stakeholder engagement and influencing business heads and operations management
• University degree: industry qualification, graduate degree preferred

KPIs:

• Revenue growth accounting for sales & retention performance from existing and new logo clients
• Sales productivity metrics
• Business heads and sales/ops employee engagement
• Feedback from internal partners

Why Choose Fitch: 

• Hybrid Work Environment:3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

For more information, please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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