Global Clearing Product- Operational Resiliency- Director (Hybrid)

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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your expertise in payments, product management, and operational resiliency to Citi's Global Payments Product Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Global Clearing Operational Resiliency Product Manager will join the Payments product team in London, working closely with members of the Global and UK and Europe Payments teams. This role will strategically liaise with partners across various geographies to drive market analysis, develop compelling client propositions, define robust product solution sets, and ensure the safety and soundness of our product offering with a core focus on End-to-End Resiliency.

What You'll Do

As Global Clearing Operational Resiliency Product Manager, you will:

• Lead product development and strategy for Global Clearing, ensuring alignment with Payments and Receivables Product Strategy.
• Manage risk, compliance, and regulatory requirements for the Global Clearing product, including developing and maintaining product documentation.
• Drive end-to-end operational resiliency, mapping Critical Business Services, establishing impact tolerances, and managing contingency protocols.
• Engage with senior leaders and SMEs to coordinate reporting on resiliency efforts to governance committees.
• Enhance client experience and satisfaction for payment products through collaboration with various partners.
• Provide product training and SME for Global Clearing, and manage the Product Approval Programme (PAP).
• Participate in Professional Industry Groups and Forums to identify market developments and drive product innovation.
• Deliver tactical and strategic capability development in line with Global Clearing Product and Payments and Receivables Product Strategy.

What We'll Need From You

We are looking for a highly experienced professional with strong expertise in product management and a deep understanding of financial services:

• University graduate (preferably in business, finance, or marketing).
• Extensive experience in financial services, with a proven track record in Payments or Cash Management.
• Deep understanding of the payments ecosystem, including regulatory and market developments, and experience with F.I. client segments.
• Proven product management experience with payment or cash management products, specifically focusing on product resiliency and risk.
• Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions.
• Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners.
• Demonstrated project management skills to deliver results, manage multiple tasks, and work to tight deadlines.
• Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders.

What We Can Offer You

This broad role will provide the prospective candidate with an excellent opportunity to work within a market leading business at the core of Citi’s Transaction banking products. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.