PLEASE NOTE: This role is advertised for both our London and New York offices. Applicants will be considered for the location where they have the right to work.The CompanyChristie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.Why This Role MattersThe Global Service Operations Director provides strategic leadership across global transactional service delivery teams—including Client Services, Bids, Post-Sale, BSG, TSS, and Sale Coordination. Fostering an environment of service excellence and collaboration and working in partnership with stakeholders from around the business, this role will deliver enterprise-wide operational excellence, delivering compliant, efficient, and client-centric processes, ensuring an exceptional experience for both clients and internal stakeholders. The Global Service Operations Director will drive service strategy, support talent mapping and development, advise and agree standards and policy, be a key stakeholder in the Client Experience for both live and digital channels and act as a global point of coordination for the service operations functions for global projects.How You\'ll Make an ImpactDrive the delivery of an exceptional, consistent Service Operations experience across all client touchpoints internal and external while leading initiatives that simplify processes, enhance service quality, and create measurable operational efficiencies.Partner with key stakeholders across the business to ensure alignment with regional operations strategy and other projects globallyCollaborate with the Digital Product team to shape and steer the delivery of Digital Transformation, ensuring a cohesive and strategically phased rollout that enhances both Buyer and Seller experiences, while enabling seamless integration with Service Operations.Partner with regional department heads to uphold operational excellence and compliance across all systems and processes, including anti-fraud protocols, KYC, credit card policy, and data protection standards.Architect the ongoing evolution of the global Service Operations organisational structure, ensuring it remains agile, scalable, and aligned to business growth. Conduct regular reviews of roles and responsibilities to maximise global and regional resource effectiveness.Lead and empower Regional Heads of Service Operations and Sale Coordination to build and sustain high-performing teams through strategic talent development, succession planning, and implementation of robust performance and development frameworks.Accountable for the ongoing delivery and management of the Service Recovery program. Work with regional managers, to ensure that all escalated issues are resolved in a timely and elegant way, driving client loyalty and engagement. Drive continuous improvements to the Service Recovery program including systems enhancements, communications, training and reporting.Drive an environment of service excellence through the delivery of Exceptional Service Training both across the business and within Service Operations. Work with regional Heads of Departments to deliver enhanced and consistent training across Service OperationsProvide strategic oversight of the Service operations budgets, ensuring financial discipline across functions by guiding line managers in budget ownership, forecasting accuracy, and effective P&L management.What you’ll bring to the teamVisionary leadership and excellent people management skillsClient focussed excellenceExperience in increasing operational efficiency and strategic planningTalent development and team empowermentDigital Transformation and Change ManagementExcellent communication and interpersonal skillsWhat’s great about working for us (UK)25 days annual leave + 1 day Birthday leaveChristie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and familyAdditional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so onVolunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to youDonation matching of up to £500 per annum to help you support the organisations you care aboutFlexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleaguesDiscretionary Bonus (dependent on the business and employee performance payable in March each year)Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)Private Health Insurance – no employee contribution needed, subsidised for other family membersDental Insurance – (may be extended at personal cost)Generous Income Protection Insurance in the event of accident, sickness or injury after 12 monthsCompetitive Life Insurance policy from first dayEmployee Assistance Programme – access to personal advice and support services including counsellingEyecare vouchers (once a year)Cycle to Work schemeChristie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shopsSeniorcare by Lottie, a comprehensive eldercare solutionRobust family first policy:Ø 16 weeks full pay on Maternity LeaveØ Four-day week, for eight weeks, at full pay on return from Maternity LeaveØ Dependent back-up care: 10 sessions/ days of childcare or eldercare per yearØ The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea.What’s great about working for us (US)Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)Life Insurance - 3x base salary (100% paid by Christie’s)Disability Insurance (100% paid by Christie’s)Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeksFitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per yearAnnual Discretionary Performance Bonus PlanCommuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per monthBack Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright HorizonsCSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choicePerks and Discounts through Zo and Plum Benefits*Christie’s reserves the right to change company benefits at any timeClosing Date: 5th October#LI-HybridNew York Applicants:Salary range: $180,000-$220,000 #J-18808-Ljbffr