Graduate Legal Consultant

Sector – Legal, Graduate, Sales

Location – Taunton, Somerset (Hybrid/Remote after 4 weeks training in Taunton)

Salary - £27,500 + Commission (£40k OTE)

Job Type – Permanent, Sales, Legal, Graduate

Start Date – ASAP

Amazing opportunity to join a dynamic team based in Taunton (Somerset) and seeking motivated individuals to help match clients with the right legal experts.

The Company

VC backed, tech enabled legal firm that is currently undergoing a rapid period of growth as they seek to disrupt the legal market. Their goal is to help provide direct access to the best legal advice in a fast and cost-effective way. As part of their rapid growth they are seeking ambitious individuals with an interest in law and the legal sector, and enjoy solving problems and dealing with customers.

The Role and Responsibilities

You will be fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation. Your job will be to gain an understanding of their needs and to quickly match them with the appropriate legal professional, and where possible convert the lead to a successful introduction.

You will:

• Log each lead in the CRM
• Triaging leads to gauge viability based on their core services and either:
• accepting the lead, recording details (e.g., area of law and instruction-type) in the bespoke case management system, confirming availability of suitable professional and progressing to quote and, hopefully, conversion
• disqualifying the lead in CRM and signposting to other more appropriate services
• Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion
• Collaborating with both internal (e.g., marketing, technology) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking

Skills and knowledge required:

• A graduate with a 2.1 or above. Suitable for a law graduate but also graduates from other disciplines who has an interest in the law, sales and customer service.
• Ideally experience of working in a fast-paced consumer-facing team
• Excellent customer service skills
• Strong verbal and written communication skills
• High level of attention to detail and commitment to quality
• Ability to prioritize, plan and organize workloads in a busy working environment
• Creative and innovative problem-solving
• Excellent interpersonal skills and team-player mentality
• Professional, empathetic and patient telephone manner
• Competent IT skills (primarily Microsoft Office)

We're expanding our dynamic team based in Taunton (Somerset) and seeking motivated sales professionals to help Barrister Connect (BC) match lay clients with the right legal experts.

What we're looking for:

• Ambitious, quick learners with strong communication skills
• Empathetic problem-solvers who can accurately assess clients’ legal needs
• Individuals driven by a genuine desire to improve access to justice

What you’ll be doing:

• Fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation
• Logging each lead in Hubspot (CRM)
• Triaging leads to gauge viability based on Barrister Connect’s core services and either:
• accepting the lead, recording details (e.g., area of law and instruction-type) in BC’s bespoke case management system, confirming availability of suitable barristers and progressing to quote and, hopefully, conversion
• disqualifying the lead in CRM and signposting to other more appropriate services
• Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion
• Collaborating with both internal (e.g., marketing, technology, The Barrister Group) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking

Skills and knowledge required:

• Experience of working in a fast-paced consumer-facing sales team
• Excellent customer service skills
• Strong verbal and written communication skills
• High level of attention to detail and commitment to quality
• Ability to prioritize, plan and organize workloads in a busy working environment
• Creative and innovative problem-solving
• Excellent interpersonal skills and team-player mentality
• Professional, empathetic and patient telephone manner
• Competent IT skills (primarily Microsoft Office)