Job Title: Integrated Facilities Management (IFM) Director Reporting to: Managing Director, PFM Location London or Manchester - Working pattern - On-site at either Head Office with regional travel Assets: With our strategy around retail we will need the ideal candidate to have some experience in shopping centres.

Main Purpose

Lead the delivery of high-quality, compliant, and customer-focused facilities management services across a diverse portfolio of offices and shopping centres. The role will drive the change from a mixed delivery model to a fully integrated TFM operation, ensuring consistent standards, robust systems and processes, and the effective use of technology.

Implement operational change, standardisation, culture development support new business development and continuous improvement initiatives to deliver safe, efficient, and value-for-money services while enhancing the customer experience. Maximise in-house service delivery models, insourcing where necessary to improve quality, control, and cost efficiency.

Overview of Duties

Provide operational leadership for the delivery of Integrated Facilities Management (IFM) services across a large, multi-site portfolio. Overseeing the integration of directly deliv...