Interim Cx Analytics Director £730pd

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Interim Director, Customer Experience Analytics

Role: Interim Cx Analytics Director

Rate: £730 per day (Umbrella, Inside IR35)

Client: Major Pharmaceutical Organisation

Location: London hybrid - 2-3 days per week onsite

Duration: Initially to end of December 2025, scope to extend 6 months.

A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will lead the vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making.


Key Responsibilities

  • Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams.
  • Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights).
  • Partner with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement.
  • Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions.
  • Act as product owner for select analytics tools, ensuring adoption and value delivery.
  • Build and manage a network of third-party partners to deliver projects and ongoing operations.
  • Bring external industry insights and innovation into the organisation.

    • Required Experience:

  • Proven leadership in analytics, data strategy, or customer insights (preferably in a complex or regulated industry).
  • Strong knowledge of Cx measurement, segmentation, and omnichannel analytics.
  • Experience with analytics product ownership and vendor/partner management.
  • Ability to influence and collaborate across global and regional stakeholders.
  • Passion for applying innovation and best practice in analytics to real-world challenges.

    • This is an urgent requirement - if interested, please apply asap and any questions, email claire.shipman@1st-executive.com

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    Location:
    London
    Job Type:
    FullTime

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