As Key Account Director, you will take full ownership of a strategically important, single-site contract within a leading FM business. Historically soft services-led, the contract has expanded into a Total Facilities Management (TFM) model and now requires a hands-on, commercially aware leader to re-energise operations, improve service standards, and rebuild senior client relationships.

This is a high-impact leadership role with full accountability for delivery, client satisfaction, and contract growth. You’ll lead on-site operational teams and drive cultural change, uplift service quality, and work closely with the client to restore confidence and partnership alignment.

Key Responsibilities

Strategic and Commercial Lead the turnaround and transformation of a strategically critical site, aligning delivery with commercial and contractual objectives. Identify opportunities to improve profitability, service quality, and client perception through innovation and service refinement. Contribute to budget planning, cost management and growth strategies that enhance contract performance and stability. Support the business with reporting and insight that feeds into strategic planning and future contract negotiations.