Job Description

As the Key Account Director, you will oversee the successful delivery of facilities services, ensuring client satisfaction, compliance, and commercial growth. You’ll lead large, diverse teams and work closely with senior stakeholders to deliver innovative, value-driven solutions.

Key Responsibilities

- Manage large, complex FM contracts across multiple sites, ensuring KPIs and SLAs are met.
- Build strategic partnerships, align service delivery with client goals, and support contract retention.
- Lead facilities services (e.g., cleaning, maintenance, security), ensuring legal and safety compliance.
- Own full P&L responsibility, drive efficiencies, and produce internal/external financial reports.
- Mentor operational managers, oversee workforce planning, and foster an inclusive workplace culture.
- Identify growth opportunities, support bids and renewals, and champion innovation.

Professional and Personal Competencies/Qualifications

- Proven experience managing high-value contracts (up to £50m).
- Background in service industries; FM experience desirable but not essential.
- Strategic thinker with commercial acumen and adaptability in complex environments.
- Demonstrated success in leading large, diverse teams and developing talent.
- Experience in SLA/KPI monitoring, financial reporting, and client engagement.
- Robust understanding of Health & Safety (IOSH certification desirable).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.