Vitality Bournemouth, England, United Kingdom

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Vitality Bournemouth, England, United Kingdom

2 weeks ago Be among the first 25 applicants

Join to apply for the Life Service & Underwriting Director role at Vitality

Team - Adviser Service Life - Leadership Team

Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth or London (min of one one day a week expected to work within our Bournemouth) with regular travel to South Africa. Full time hours.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Underwriting experience in Life
• Transformational change delivery experience
• Driving operational excellence (processes/improvements/strategic steerage)
  
  

• Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals.
• Provide mentorship, guidance, and professional development opportunities for team members
• Create a high performance culture where people have the freedom and desire to develop and aspirations to over achieve.
• Drive and implement transformational change initiatives to optimize underwriting & service processes.
• Develop and execute strategies to improve efficiency, accuracy, and customer experience.
• Delivery of technology solutions to meet changing broker, franchise and employer requirements and provide optimal simplicity in engaging with the business.
• Engaging with a significant change programme and driving change in the business by ensuring that the team are empowered to identify.
• Oversee the end-to-end underwriting process, from quote to cover. Ensure adherence to underwriting guidelines, risk assessment protocols, and regulatory requirements.
• Working collaboratively with all other Operational Division Heads on matters of innovation, efficiency and the quality of the Customer experience being the main priority.
• Establish Management Information and KPI’s, analyse data to determine operational effectiveness and areas for improvement.
• Engage with internal and external stakeholders to understand needs and deliver exceptional service.
• Build and maintain strong relationships with clients, brokers, and other partners.
• Identify and implement innovative solutions to enhance underwriting efficiency and accuracy.
• Deliver efficiency and effectiveness targets, focusing on automation and customer experience.
  
  

• Evidence of working at senior levels and sales teams
• Private Medical, Life or Insurance experience
• Excellent leadership attributes
• An understanding of how to build, motivate and mature call centre teams
• Excellent planning and organisational skills.
• Excellent communication, coaching and feedback skills
• Substantial experience in life underwriting, with at least 5 years in a leadership role.
• Proven experience in managing transformational change initiatives.
• Strong understanding of underwriting processes, risk assessment, and regulatory requirements.
• Evidence of supporting the delivery of large system change, specially to drive process and customer benefit
• Bachelor’s degree in Business, Finance, Insurance, or a related field (advanced degree preferred)
• Ability to think strategically and drive innovation.
  
  

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary
  
  

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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