Managing Director - Mayflower

National role (regular commute to Woolwich / Tamworth)

We are looking for the right person to join us here at Mayflower Washroom Solutions as Managing Director. Mayflower is part of the phs Group (a Bidvest Company), the leading hygiene services provider in the UK, Spain, and Ireland. It’s a fantastic opportunity for an inspirational and strategic leader to join a market‑leading business.

The Role

The Managing Director will lead Mayflower’s Consumables & Washrooms divisions, with full accountability for strategy, growth, and operational performance. This role demands a commercially astute and visionary leader with a proven track record in managing large‑scale, service‑led businesses. The MD will drive financial results, customer satisfaction, and a high‑performance culture, reporting to the Group CEO and collaborating with the Executive Team. A key focus will be on expanding e‑commerce capabilities, fostering cross‑functional collaboration, and delivering sustainable growth.

With a strong foundation in place and ambitious growth plans ahead, this is an opportunity to drive real change and make a lasting impact within a well‑established and trusted B2B services provider.

Key Responsibilities

• Lead the division with full P&L responsibility (£40m turnover)
• Develop and execute divisional strategy aligned with Group objectives
• Drive revenue growth, margin improvement, and long‑term profitability
• Oversee sales, operations, supply chain, and support functions
• Ensure best‑in‑class customer service and operational compliance
• Innovate across products, services, and processes, including e‑commerce platform development
• Foster a culture of accountability, safety, and continuous improvement
• Build and maintain strong relationships with customers, suppliers, and stakeholders
• Provide clear performance reporting to the CEO and Executive Team
• Lead strategic sales initiatives to grow washroom services and consumables
• Unify and motivate Sales and Operations teams to meet customer needs
• Drive customer acquisition and retention strategies
• Set and monitor KPIs, ensuring accountability and continuous improvement
• Collaborate cross‑functionally to align commercial and operational plans
• Stay informed on market trends, customer needs, and competitor activity

Critical Competencies for Success

• Experience operating a business of £40m+ turnover
• Proven ability to guide organisations through digital transformation and build scalable, profitable e‑commerce operations
• Negotiated strategic partnerships with marketplaces and logistics providers optimising supply chain and improving margins
• Strong commercial acumen with a history of delivering profitable growth
• Proven leadership of cross‑functional teams in B2B or service‑led environments
• Track record of operational excellence and business transformation
• Excellent stakeholder management and negotiation skills
• Knowledge of consumables, hygiene, or washrooms (desirable)
• Degree or equivalent qualification in business/management (preferred)

Key KPIs

• Year‑on‑year profitable sales growth (revenue and gross margin)
• Customer retention (% and £)
• Customer satisfaction (NPS)
• Operational delivery (customer complaints)
• Optimised pricing and rate cards for profitable growth
• Compliant commercial contracts minimising risk exposure

Personal Characteristics

• Strategic thinker with strong commercial focus
• Inspirational leader capable of developing high‑performing teams
• Results‑driven and resilient under pressure
• Customer‑centric with a focus on quality and service delivery
• Strong communicator with influence across all levels
• Innovative and adaptable to market changes

If this sounds like the perfect role for you, we would love to hear from you. Apply Now.

About Us

About Mayflower (A PHS Company)

Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 20 years’ experience of service delivery on a national basis. Part of the phs Group, Mayflower has 4 defined Divisions (Consumables, Washroom, Laundry, Machinery) offering clients the complete solution to managed services, from a single source.

Mayflower HQ: Based in Woolwich, London, with six strategically placed Regional Distribution Centres across the UK (London, Swindon, Manchester, Haverhill, Motherwell and Dublin), self‑delivering our comprehensive range of managed services nationwide to all business sectors large and small, via our ever growing fleet of over 100 liveried vehicles.

About phs (A Bidvest Company)

phs Group (founded 1963) are the leading hygiene services provider in the UK, Spain, and Ireland. With over 120,000 customers in over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, meeting the needs of up to 100 million people. Our core business is healthcare, washroom and floorcare hygiene, alongside our hygiene experts we have several specialist businesses meeting the needs of specific organisations. We innovate, design, and produce products that define the ultimate washroom experience.

At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.