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Operations Director - Dental page is loaded

Operations Director - Dental

Job Description:

Operations Director – Bupa Dental Care

Competitive Salary + bonus and benefits

Location: Flexible, with travel across the UK and Ireland

Permanent Full-time

We make health happen

At Bupa Dental Care, we’re transforming the future of dental care. As part of a global healthcare organisation, we’re driven by a clear purpose – helping people live longer, healthier, happier lives and making a better world. With over 380 practices and 8,000 colleagues across the UK and Ireland, we’re proud to deliver outstanding care to our patients every day.

As the Head of our Operations, you’ll lead our national network of practices, ensuring exceptional patient care, strong clinical and operational performance, and commercial delivery. This is a pivotal executive leadership role where you’ll shape our strategy, drive transformation, and make a real impact on the future of dental care.

Key Responsibilities

• Translate the strategic goals into actionable, measurable operational plans.
• Drive excellence and consistency across daily practice operations in the UK and Ireland.
• Own and deliver KPIs across quality, performance, patient care, compliance, engagement
• and financial results.
• Lead a team of Regional Directors and Area Managers, building leadership capability and
• accountability.
• Collaborate with the People Director to build a high-performing, inclusive culture.
• Take accountability for the P&L and deliver commercial and financial goals.
• Lead cost optimisation, efficiency improvements and business performance interventions.
• Drive innovation and transformation using data, digital and design to modernise care delivery.

What We’re Looking For

• Proven experience leading large, multi-site operations – ideally in healthcare, dental or regulated services.
• A commercial, strategic and people-first mindset with P&L accountability.
• Strong track record of leading senior teams and delivering results in complex environments.
• Deep understanding of customer journeys and service quality in a regulated context.
• Passion for driving cultural change and creating inclusive, values-driven workplaces.
• Experience in change leadership, transformation and continuous improvement.
• Knowledge of regulatory environments (e.g. CQC, FCA) and risk management frameworks.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Private medical insurance
• Enhanced family leave policies
• Bonus scheme (please insert details)
• 25 days holiday + bank holidays
• Opportunities for career development and internal mobility

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

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