Operations Director -Social Housing

New Yesterday

We are seeking a strategic and results-driven Operations Director to lead the national delivery of planned maintenance, responsive repairs, and void property refurbishment across our £500 million social housing portfolio. This executive role is central to driving operational excellence, commercial performance, and customer satisfaction across all service lines.
Key Responsibilities
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Strategic Leadership: Develop and execute operational strategies that align with corporate objectives and deliver sustainable growth across planned, responsive, and voids contracts
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National Oversight: Lead regional operations teams to ensure consistent, high-quality service delivery across all contracts and geographies
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Performance Management: Set and monitor KPIs for productivity, cost control, compliance, and customer satisfaction. Drive continuous improvement and innovation
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Stakeholder Engagement: Build and maintain strong relationships with housing associations, local authorities, and other partners. Ensure contract retention and growth through exceptional service delivery
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Commercial Accountability: Oversee budgets, forecasts, and P&L performance. Collaborate with commercial and finance teams to ensure profitability and value for money
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Compliance & Risk: Ensure full compliance with health & safety, regulatory standards, and contractual obligations. Champion a culture of safety and accountability
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People Leadership: Inspire and lead a high-performing workforce. Promote talent development, succession planning, and a culture of inclusion and excellence
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Digital Transformation: Support the adoption of technology and data-driven decision-making to enhance operational efficiency and customer experience
Skills & Experience
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Proven experience in a senior operational leadership role within the social housing or property services sector
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Strong track record of managing large-scale contracts across planned maintenance, responsive repairs, and voids
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Commercially astute with deep understanding of contract management, compliance, and service delivery
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Exceptional leadership, communication, and stakeholder management skills
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Experience managing multi-site teams and delivering services nationally
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Strategic thinker with the ability to translate vision into operational success
Qualifications
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Degree in Construction Management, Business, or related field (preferred)
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Chartered membership of CIOB, RICS, or equivalent (desirable)
Apply
Location:
Birmingham, West Midlands (County)
Salary:
£90,000 - £100,000 /annum
Job Type:
FullTime
Category:
Construction

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