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About the Company

We are proud to have partnered with one of the UK’s leading purpose-built student accommodation operators. This is a unique opportunity to join a business that truly believes in partnerships and is committed to delivering the highest standards. You have the chance to be part of an experienced, commercially driven leadership team, where you will have the platform to grow your career and make a real impact. This is more than operations. It’s about leading people, shaping strategy, and driving performance.

About the Role

You have the opportunity to:

• Represent all facets of the business within your division.
• Build strong senior client relationships, ensuring governance and trust.
• Deliver on contracts while influencing the wider strategic agenda.

Responsibilities

• Lead health & safety across teams and services.
• Deliver contract performance in line with FMAs and governance standards.
• Drive client satisfaction (NPS) and support retention.
• Oversee lettings and marketing strategies.
• Manage compliance (Licensing, HMO, ANUK, territory-specific).
• Support staff retention, ENPS, and career pathways.

You will also:

• Set and manage objectives for your teams to deliver contracted services.
• Lead quarterly client meetings and portfolio reviews.
• Monitor asset performance and implement improvement plans.
• Ensure customer service excellence across all touchpoints.
• Build university networks and manage nomination agreements.
• Provide monthly reporting on portfolio business performance.
• Collaborate with incredible peers to continuously evolve operations.

Be at the heart of collaboration, partnering with colleagues across Commercial, Legal, Business Development, Marketing, Maintenance, Finance, ESG, Health & Safety, Policy, Training, and more.

Qualifications

• Proven leadership experience in PBSA.

Required Skills

• Strong commercial and financial acumen.
• A track record of delivering against contracts, budgets, and strategic plans.
• Inclusive leadership that inspires teams and builds long-term capability.

Pay range and compensation package

• competitive POA

“We are an equal opportunity employer, committed to creating an inclusive environment where everyone can thrive.

Apply now or connect with us to learn more.