OPERATIONS DIRECTOR - HVAC Service & Hard FM Reports to: Managing Director

Job Purpose

A key strategic role responsible for overseeing operations-including project delivery, maintenance, supply chain, and workforce management-while driving business performance and supporting growth. This role requires a commercially focused leader with a track record in improving margins, optimising resources, and delivering service excellence.

Key Responsibilities

Strategic & Commercial Leadership

Develop and implement operational strategy aligned with business growth.

Improve efficiency, manage costs, and maximise profitability.

Analyse financial performance and support data-driven decisions.

Identify growth opportunities and lead contract negotiations.

Support operational elements of M&A activity.

Operational Management

Oversee service, installation, and maintenance delivery to ensure quality, timeliness, and budget control.

Refine processes to boost productivity and client satisfaction.

Implement and monitor KPIs across operational teams.

Ensure regulatory and health & safety compliance.

Team Leadership

Lead and develop a high-performi...