We are seeking a high-calibre individual that will help us grow and knows what it takes to build, scale.

You will be a member of the senior team charged with the performance and growth of the Division – meeting metrics for financial performance, delivery of products and services, customer support and service, and establishing superior modes of working across the Division and across sites. Charged with delivering outstanding performance and setting the standards for all to meet.

Key Responsibilities

Responsibilities / duties will include, but may not be limited to:

Management:

· Logistics and Fulfilment – ensure that elements of orders are scheduled and delivered to meet expectations set internally and with clients

· Distributors – work with supply partners to ensure delivery to agreed timescales, and maintain a positive dialogue in keeping things on track

· Service and Support – manage the team of engineers engaged in Installation, Calibration, Repair, Maintenance and Customer Support in adherence with deliverables and established service contracts

· Quality – responsibility for quality processes, conformance and adherence to recognised ISO standards and other market accreditations

· Supply Chain – assist in the selection of partners for elements of our solutions, forecasting deliverables and driving performance of the supply chain to meet our requirements of specification, timing and cost

· Buildings and Facilities – responsible for the specification, upkeep and housekeeping of the buildings across the Division’s sites in the UK and Ireland, and ownership of our requirements as we scale

· IT / Security / H&S – co-ordinating with Group IT and other central functions, ensure we are operating effectively and in conformance with agreed practices

Driving Change / Structure:

· Quoting and Margin Management – ensuring accuracy of quotes for elements of service relating to bids, and the delivery of successful bids to quoted costs and margins – minimising any incremental costs and rework

· Order to Revenue Conversion – take responsibility for the order specification and timely conversion of orders to revenue within the division: setting KPIs; ensuring clarity and definition of deliverables; and the accurate forecasting of lead times agreed with clients

· Projects to Products – have a mindset of maximising the output of development projects – build one, sell many. Help drive the business towards Productisation and repeat sales

· Communicate – structure team meetings with relevant personnel to maintain a delivery cadence that drives the business

· Monitor and Report – track performance to targets, delivering against costs and margins. Establish routine reports and KPIs to track performance and ensure continual improvement

· Collaborate – work with internal Sales and Technical / Engineering teams, to ensure coherence of offer, setting client expectations with clarity and to agreed deliverables and standards

· Lead – Manage a team of people across Operations, Service, Production and Quality. Hold a key presence within the management team and manage upwards

· Build – be prepared to establish the operational aspects behind the growth engine of the business

Required Skills, Knowledge and Expertise

Educated to degree level in an Engineering discipline with compelling experience in Manufacturing / Precision / Quality environments in Metrology and/or Vision disciplines

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Must be a demonstrably hands-on person who is willing to roll up their sleeves to get the job done.

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A leader in the business, the leader of the team, and – importantly – also a member of the team.

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An Operations professional who may have a background in Logistics, Supply Chain, Delivery, Projects or any aspect relating to the successful operation and scaling of a business in an Engineering environment that is driven by specification, exactness, quality, high frequency production and micrometre precision

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Proven track record of creating and driving a Delivery function, growing a business and structuring the processes that ensure effective performance.

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Experience of managing ‘at the coalface’ with installation and calibration engineers – you must understand the language of precision engineering

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It goes without saying that you must be an excellent communicator, but we are also looking for someone who can communicate clearly, concisely and show detailed information simply so that it may be understood quickly by a range of audiences