Overview

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An exciting opportunity for an accomplished Operations Manager/Director to lead a dynamic, fast-scaling property brand through its next phase of growth and transformation.

If you are a strategic and driven Operations Manager/Director able to lead operational excellence across an organisation I would like to talk to you.

I need someone who will provide visionary leadership to cross-functional teams, shape and optimise business-wide processes, and ensure operational consistency, efficiency, and compliance.

This is a pivotal role which aligns daily operations with the companys strategic objectives, driving performance improvement, innovation, and scalability. The successful candidate will play a key role in enabling sustainable growth, long-term value creation, and continuous improvement across all business functions.

The Role Is To

• Lead and manage the day-to-day operations of the business, ensuring that all core functions, including Sales and Sales Progression, Property Acquisition and Listing, Information Technology (with a strong focus on AI integration), Administration, Finance, Marketing, and HR, operate efficiently and cohesively.
• Design, develop, and implement operational strategies that enhance efficiency, service quality, profitability, and scalability.
• Evaluate business performance through KPIs, data analytics, and reporting dashboards to inform decision-making and drive measurable results.
• Oversee financial and resource planning to ensure effective cost control, operational efficiency, and sustainable business growth.
• Provide leadership, coaching, and professional development to teams, fostering accountability, collaboration, and a high-performance culture across all departments.
• Identify operational risks, implement mitigation strategies, and ensure robust compliance and governance frameworks.
• Manage vendor relationships, contracts, and service level agreements to optimise service quality and cost-effectiveness.
• Deliver regular operational insights, reports, and strategic recommendations to senior leadership to support business planning and growth initiatives.
• Champion innovation, process improvement, and the adoption of technology-driven solutions to enable the business to scale effectively.

The Who We Are Looking For

• Minimum 7 years experience in operations or general management, including at least 35 years in a senior leadership capacity.
• Degree-educated (preferably in Business, Operations, or Property-related discipline) or with equivalent senior operational experience within the property, real estate, or related services sector.
• Proven ability to lead cross-functional teams and manage complex, multi-departmental operational workflows.
• Strong commercial acumen with a demonstrated ability to balance efficiency, profitability, and customer satisfaction.
• Excellent analytical and problem-solving skills, applying a data-driven approach to optimise performance and inform strategic decisions.
• Track record of designing and implementing scalable systems, processes, and performance frameworks that drive measurable growth.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels.
• High proficiency with CRM platforms, project management tools, and operational dashboards; experience integrating AI-driven or automation solutions is a plus.
• Adaptable, resilient, and comfortable leading through change in a fast-paced, evolving environment.
• Strategic thinker with a pragmatic, hands-on leadership style and a focus on delivery and results.
• Prior senior operational experience within the property or proptech sector is highly advantageous.

What You Get In Return

• Good basic salary
• Commission and Bonus
• To be a key part of the Management Team
• Note this role is office based Monday to Friday 8.45am to 5pm.

Please send me your CV then we can talk thanks Lindsay