OverviewYou will join us as our new P&C Operations Director to lead the P&C shared services team within the EMEA region. As a member of our People & Culture Organization this role is charged with providing strategic solutions, expert advice and guidance to the EMEA’s P&C shared service team across our full scope of services. You will provide thought leadership to help shape our operational P&C strategy and determine capabilities needed to elevate our ongoing delivery.ResponsibilitiesAccountable for leading and scaling a team that delivers a broad, comprehensive range of P&C/HR functions within a shared service model including; employee inquiries, advocacy and executive handling, on-boarding, off-boarding, P&C delivery, benefits, employee relations advice & counsel, investigations, and other P&C services.Develop short- and long-range strategies for P&C operational objectives, stay ahead of new developments, anticipate future needs and proactively identify solutions.Display a high level of cultural awareness and sensitivity, with the skill to adapt communication styles to fit a variety of global business environments and contexts.Drive scale and capability through the team, improving technology for optimization, automation, self-service and chatbots.Partner with leaders in P&C and other teams to drive enterprise initiatives, employee value proposition strategy, global process harmonizations and cross-functional outcomes.Define, monitor, measure and report on key service level metrics; architect internal controls to meet metrics and enable efficient execution and compliance of all activities to avoid errors.Build interpersonal capability to develop a highly effective team that delivers a consumer-grade experience through training, adoption, communication and organisational change.Serve as a trusted partner to the P&C community, build positive relationships and establish credibility across the organization through effective administration of P&C operational services.QualificationsExperience in a senior People & Culture role leading large teams.Proven experience in a Shared Services Operations environment with a track record of exceeding service level agreements using metrics to measure, supervise and report delivery.Experience using ServiceNow or other commercial-grade case management tools for work management.Experience using Workday as the core data system to support P&C operational activities.Operational improvements, communications, leadership & people management experience.Demonstrated proficiency in employee relations, benefits, employee data management, compliance, talent administration, reporting, learning administration, recruiting administration, total rewards, customer care, general inquiries, executive and advocacy support.Highly self-sufficient, adept at leading in ambiguity, and making data-driven decisions in a performance-focused organization with the ability to plan, implement, measure, and scale.Passionate about employee experience, outcomes, and solutions (people, process and technology).Strong public speaking and written communication skills; collaboration, influencing, relationship-building and promoting a culture of positivity, collaboration and results.Why AristocratAristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead in responsible gameplay and to lift the bar in governance, employee wellbeing and sustainability. We are a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/VCompensation and BenefitsWorld Leader in Gaming EntertainmentRobust benefits packageGlobal career opportunitiesAdditional InformationAt this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.DetailsSeniority level: DirectorEmployment type: Full-timeJob function: ManagementIndustries: Gambling Facilities and CasinosTravel Expectations: Up to 25% #J-18808-Ljbffr