People who need certainty, full specs, or clear org charts to get started.
Leaders who lean back and wait for direction, rather than leaning in and making things happen.
Those who are satisfied with "good enough" - this is a role for someone who sees the extra 10% that makes a product unforgettable.
Anyone wedded to structures and systems that worked five years ago. We're rewriting how software gets built - and you'll help define what the next 10 years look like.

Day-to-Day Responsibilities

What you'll be doing:

• Lead, coach, and inspire a team of designers and design leaders working across multiple product surfaces.
• Partner with your Product and Engineering leadership counterparts to lead a product division - aligning strategy, driving decisions, and unblocking delivery.
• Set and uphold an extremely high bar for craft - from UX flow to pixels to polish.
• Solve problems from first principles, not templates.
• Help your team make hard decisions, move fast, and focus on outcomes over process.
• Be a design quality amplifier - noticing the details others miss, and pushing the work to where it needs to be.
• Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.
• Stay hands-on in the work - reviewing designs, jumping into critiques, and driving clarity.

What Success Looks Like

You'll know you're successful if:

• Your team is delivering high-quality product work at speed - consistently.
• You've hired exceptional talent and helped your existing team grow.
• You've partnered with other design leaders and operations functions to implement the correct amount of structure and rigour required for success.
• Product and engineering leadership love partnering with you - you unlock forward progress and raise the ambition.
• Your designers are solving meaningful customer problems and sweating the final 10% of craft.
• You're a key player in shaping how the entire company builds product in the AI era - not following playbooks, but writing new ones.

Interview Process

We understand that interviewing for a new role is both time and energy consuming-we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You'll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you.

Ready to build something great? If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits

We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Must Have Experience

• Leading and growing high-performing design teams in product-first companies.
• Hiring, coaching, and developing designers at all levels - from IC to leaders/managers.
• Owning execution across a primary product line and a portfolio of features. Driving design excellence through every detail.
• Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast.

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.