Overview

The Employee Experience Virtual Agent team is building a dedicated operations tower to build, scale, and run the Operational Engine (OE) for the JPMC Assistant. The OE is an automated oversight platform driving continuous improvement and real-time observability for our agentic AI employee assistant. This is a high-impact, high-visibility role within the product team.

As theProduct Portfolio Operations Director in the Employee Experience Virtual Agent team, you’ll lead a small, agile team of product / product operations managers to deliver an end-to-end automated system ingests employee feedback and performance data, digests this information, and uses it to drive meaningful outcomes. As a result, the JPMC Assistant can learn and improve with each interaction, creating a feedback loop that enhances its capabilities over time.

We seek a strategic, hands-on leader to build and scale the OE. The program is demanding, and it will expose you to all levels of the firm and require you to connect with diverse partners. We need a self-starter who thrives in challenging environments and is comfortable being uncomfortable.

As the right hand of the product director, you will build relationships, sell the vision, and keep a cool head under pressure. We want a player-coach who leads by example, rolls up their sleeves, and is committed to developing critical infrastructure, not just delegating tasks. If you’re ready for a tough, high-impact, high-visibility role and want to shape the future of AI-driven employee experience at JPMorgan Chase, we want to hear from you.