Office requirement: Hybrid with two days a week in officeEmployment type: Permanent, Full TimeAt GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Product Operations Director to play a key role in our Business Operations team in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.ResponsibilitiesEnsure standardized planning cadences and delivery tracking across all squads, replacing ad hoc processes with consistent executionDesign a standardized roadmap format and embed into the product tech stackTrain and enable product managers to follow established processesWork cross-functionally to build out the required tooling needed to manage and report on the processOversee a centralized product intake process to effectively review and prioritize each product ideaCreate and manage prioritization criteria grounded in business impact, resource availability, and strategic alignmentPartner with product and tech leadership to ensure sufficient capacity, identify dependencies, and determine sequencingServe as the connective tissue between product, revenue and marketing by embedding commercial milestones into the product lifecycleIntegrate GTM teams into planning and launch readinessCoordinate enablement between product and marketing teams to ensure commercial impact of deliveryOwn the release readiness checklist to ensure that all necessary teams (Eng, Support, Sales, etc.) meet key milestonesFacilitate the go/no-go decision making on releaseManage system flows to track readiness tasks and ensure key criteria (e.g., UAT, support readiness, documentation) are met ahead of launchTrack execution across epics tied to company priorities, enabling leadership visibility and portfolio trade-offsCentralize roadmap and delivery reporting in partnership with Tech leadershipDevelop an intake process with clear criteria for roadmap prioritizationImprove visibility into capacity and resource allocation and surface bottlenecks for timely resolutionGuide strategic resource allocation by capturing effort vs. impact on roadmap items and exposing trade-offsIt’s also fun; shaking things up is what working for a growing company is all about. So you’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.QualificationsYou’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for:Product Operations Expertise: You have experience working with Product Managers, Product Marketers, Designers, and Engineers. You understand their language and rituals, and have a track record of partnering with them to drive effective delivery.Operational Excellence: Experience creating and managing processes, improving system efficiencies, and overseeing operational requests with a service mindset.Data Fluency: Strong ability to interpret data and use insights to drive decisions, influence stakeholders, and measure performance improvements.Cross-Functional Collaboration: Comfortable operating across product, marketing, revenue, analytics, and L&D, aligning and communicating initiatives to support efficient product delivery.Entrepreneurial Drive: A self-starter who embraces innovation, takes ownership, and brings creative solutions to complex challenges.Commercial Acumen: Deep understanding of how operations drive business outcomes. You prioritize high-impact work and make effective trade-offs to support business success.Equally important is attitude. We want people who think big, ask why, and show respect to everyone, at every level, all the time. Those are our values, exemplified by our leadership team, and they’re a big part of what we’re looking for in you.Interview stepsPreliminary phone call with the Talent Team (no video required)First video interview with the hiring managersSecond (and final) video interview with the hiring panel, often including a presentation, followed by a values conversation with members of the wider GWI communityNote: there may be additional stages in the processWhat exactly is GWI?GWI is modernized consumer research; global, on-demand, and accessible to everyone, not just data experts. Our platform is designed for companies looking for fresh and insightful data about their consumers’ values, purchase journeys, media usage, and social media habits.With data representing the views of nearly 3 billion people across 52+ countries, GWI has become the go-to for agencies, brands, and media companies that want to know what really drives their audience to action.Since launching in 2009 we’ve grown at a healthy pace, and to maintain this growth we need more extraordinary people. Hence this ad. Hence you.What’s in it for me?You’ll do the sort of work that got you excited about your career in the first place - not as a cog in a machine, but as an individual whose contribution matters. So gigantic job satisfaction comes as standard, but it’s only part of the package. You’ll also get:Tons of days off: 25 days annual leaveGreat work-life balance: Flexitime, early Friday finishes, work-from-anywhere optionsFamily-focused flexibility: Carer days, enhanced parental leave, health plan for your familyWe also offer a range of development and wellbeing programs and a commitment to community and DE&I initiatives.Diversity, Equity & InclusionWe take DE&I seriously. Not only is it the right thing to do, it’s the bedrock of our value of show respect and at the heart of our company culture. We strive to reflect the diversity of our global data and welcome applications from all backgrounds, including disabled candidates who may require reasonable adjustments during the process.As a Disability Confident employer, we encourage applications from disabled candidates and are dedicated to providing all relevant assistance during the application and interview process. We also encourage individuals from underrepresented and marginalized communities to join our team.What you need to know about applicationsGWI does not sponsor visas for this role. Applicants should have the right to work in the UK. Our privacy policy applies to all candidacy information. #J-18808-Ljbffr