Overview

What You'll Do: LILT is seeking a Production Director to lead LILT's AI Data Solutions function. The Director is a strategic leader, partnering with cross-functional teams to deliver successful AI Data Services programs across our customer base. This high-impact role owns all process, tooling and talent implementation that enables LILT to deliver high quality, multimodal training data and services to power the next generation of AI. You will partner closely with Sales and Operations leadership to drive implementation and shape decision-making, and help scale LILT through its next phase of growth. Our goal is to build cutting-edge technology combined with expert, multilingual data contributors, to help ensure customer AI systems are accurate, adaptable, and ready for real-world deployment. You will be responsible for providing the production expertise during the presales cycle to drive LILT customer acquisition and success, as well as building programs for execution and delivery. You will interact with a wide variety of audiences, and have the skills to be able to not only build and execute proof-of-concepts but also to drive operational implementation against SLAs and KPIs.

Responsibilities

• Pre-Sales Engagement: Act in a consulting role with internal and external LILT stakeholders to understand needs, gather requirements and develop programs. Identify areas of risk and develop mitigation plans to actively manage expectations. Consult on operational best practices. Responsible for all commercials associated with new business, based on volume and projections provided by the client, with focus on margins. Proof of concept architecture based on customer success criteria. Production KPIs, quality assurance implementation and continuous improvement.
• Innovation: Track existing technology solutions and follow the latest trends and developments relevant to multilingual data solutions; specifically the application of AI.
• Enablement: Drive customer-focused onboarding programs with clear cross-functional roles and responsibilities. Seek growth opportunities with existing customers, and orientate service offerings, resourcing and other production strategies towards upsell/expansion. Drive continuous improvement across AI Data Services with focus on profitability, on-time delivery, efficiency and quality targets. Proactively address performance shortfalls (SLAs, KPIs) to the business, including the executive team, with SCRs, RCA, CAPA. Takes ownership of driving resolutions to improve execution to desired standards/goals.
• Quality Management: Drive execution of high-quality delivery that exceeds customer Quality SLAs. Remedy customer issues and drive improvements to avoid recurrence. Proactively drive quality strategy and reporting. Challenge the status quo and address unresolved or lagging vendor performance issues in a timely manner.
• Leadership: Onboard, train, mentor and develop a team of Strategists, Program Managers, and associated project management staff and contractors. Lead hiring plans and recruitment for the function. Conduct regular performance reviews and enable progression planning. Align with corporate goals and own strategic imperatives critical to LILT's success.
• Operational & Product Capabilities: Develop and oversee brand-aware AI that learns voice, tone, and terminology; enable agentic AI workflows that automate the translation process; manage 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive; coordinate human-in-the-loop reviews with a global linguist network for high-impact content.

Company & News

• LILT in the News: Featured in The Software Report's Top 100 Software Companies.
• LILT selected for Inc. 5000 List; continues to diversify and innovate with patents powering AI and language models.
• Check out all our news on our website.

Compliance & Legal

Information collected and processed as part of your application process is subject to LILT's Privacy Policy. LILT may use AI and automated tools to assist in evaluating applications. All final hiring decisions are made by people. If you have concerns, require accommodations, or wish to opt out of the use of AI in hiring, contact recruiting@lilt.com.

Qualifications

• At least 5+ years of experience in a leadership role focusing on multilingual AI applications.
• At least 7+ years' people management experience, leading teams and driving success in others.
• Strong understanding of applied data science, ML, Gen AI, LLM prompting, and RAG.
• Excellent storytelling and business value articulation skills for both operational and executive audiences.
• Expertise designing and deploying production workflows to deliver high-quality AI services.
• Expertise in deploying multilingual data solutions (LLM, text corpus, speech, image, video) for a variety of customer use cases.
• Proven expertise utilizing AI tools to create or enhance localization and/or data labeling solutions.
• A deep passion for expanding the boundaries of AI applications with a mindset of relentless problem solving and innovation.
• Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Align performance for success; ability to gain buy-in on initiatives aligned to company goals.
• Strong desire to learn in a rapidly growing, dynamic pre-IPO environment.
• Ability to work independently and as part of a team to pursue team goals.
• Knowledge of localization platforms/technologies (CAT, TMS, TM, MT, LMS, CMS, LLM).
• Extreme attention to detail and adherence to deadlines/milestones.
• Able to drive execution in high-pressure, fast-paced environments.
• Location: London, hybrid with in-office requirements; authorization to work in the UK is a precondition of employment.