Overview

Join to apply for the Production Director, AI Data Services role at LILT AI in Greater London, United Kingdom.

About LILT: AI is changing how the world communicates — and LILT is leading that transformation. We’re on a mission to make the world's information accessible to everyone, regardless of language. We translate content faster, more accurately, and more cost-effectively with AI, machine translation, and human-in-the-loop.

Our AI Data Services Team delivers high-quality, multimodal training data and services to power AI. The Production team collaborates with Sales and Operations to scale services and deliver high-impact AI solutions.

Where You’ll Work

Hybrid work arrangement: in-office in central London 3 days a week, with remaining days remote. Authorization to work in the UK is a precondition of employment.

What You’ll Do

Lead LILT’s AI Data Solutions function as Production Director. Partner with cross-functional teams to deliver AI Data Services programs. Own process, tooling, and talent implementation to deliver high-quality multimodal data and services. Drive presales, customer acquisition and success, and program execution against SLAs and KPIs.

Key Responsibilities

• Pre-Sales Engagement: Act in a consulting role to understand needs, gather requirements, develop programs, identify risks and mitigation plans, advise on operational best practices, own commercial aspects, design PoCs, manage production KPIs and quality assurance.
• Innovation: Track technology trends relevant to multilingual data solutions and AI.
• Enablement: Drive onboarding programs, grow opportunities with existing customers, align offerings and resources for upsell, drive continuous improvement, address performance shortfalls with SCRs, RCA, CAPA, and ownership of resolutions.
• Quality Management: Deliver high-quality delivery against Quality SLAs, remediate issues, drive quality strategy and reporting, address vendor performance issues.
• Leadership: Onboard and mentor teams, lead hiring, conduct performance reviews, align with corporate goals.

Skills And Experience

• At least 5+ years in a leadership role focusing on multilingual AI applications
• At least 7+ years’ people management experience
• Strong understanding of applied data science, ML, Gen AI, LLM prompting, RAG
• Storytelling and business value articulation for operational and executive audiences
• Design and deployment of production workflows for high-quality AI services
• Experience deploying multilingual data solutions (LLM, text, speech, image, video) for various use cases
• Proven expertise in AI-enabled localization and data labeling solutions
• Passion for expanding AI applications and problem solving
• Ability to communicate and influence executives and stakeholders
• Ability to work independently and as part of a team
• Knowledge of localization platforms/tech (CAT, TMS, TM, MT, LMS, CMS, LLM)
• Attention to detail and meeting deadlines
• Ability to drive execution in fast-paced environments

Seniority level

Director

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing/Editing; Industries: Software Development