Overview

Property Services Director — London (hybrid, with travel across London). We’re working with a leading housing association with a simple mission: safe, warm, energy-efficient homes and great services for our residents. We’re looking for a Property Services Director to join our Leadership Team and lead our end-to-end repairs, compliance, and asset investment functions—driving step-change in performance, customer experience, and value for money.

About you

You’re an energetic, values-driven leader with a track record of turning strategy into results.

• Senior leadership experience (Head of/Director level) in property services within housing or a comparable regulated environment.
• Deep expertise in gas safety (Gas Safe/ACS oversight) and electrical safety (EICR/testing programmes; NICEIC or equivalent environments).
• Proven delivery of change and transformation—process redesign, digital tooling, and cultural change—across complex, multi-site operations.
• Strong commercial acumen: procurement, supplier performance management, KPIs, and contract governance (NEC/JCT).
• Demonstrable success improving resident/customer satisfaction, right-first-time, and productivity while maintaining compliance.
• Excellent stakeholder management, Board-level reporting, and assurance.
• Professional credentials (e.g., MCIOB, RICS, CEng, MIET) and/or NEBOSH/IOSH.
• Familiarity with asset data standards, stock condition surveys, and energy efficiency/decarbonisation programmes.

Key responsibilities

• Strategic leadership & vision: Set a clear, data-led strategy for property services aligned to corporate objectives and the resident voice.
• Statutory compliance: Own landlord compliance for gas (LGSR), electrical (EICR), and related building safety activities—ensuring airtight policies, controls, audit trails, and real-time assurance.
• Repairs & maintenance excellence: Lead a high-performing mix of in-house teams and contractors across responsive repairs, voids, and planned works—hitting right-first-time, productivity, and quality KPIs.
• Change & transformation: Design and deliver multi-year transformation (process, people, procurement, and technology), including scheduling/diagnostics, mobile working, and data/reporting upgrades.
• Asset investment: Shape multi-year capital and cyclical programmes that maximise life-cycle value, address fuel poverty, and support decarbonisation.
• Commercial & contract management: Lead procurement strategies and manage NEC/JCT contracts to drive performance, social value, and cost certainty.
• Budget & risk: Control substantial OPEX/CAPEX budgets with rigorous forecasting, risk management, and compliance assurance for Board/Committee reporting.
• Culture & leadership: Build capable, inclusive teams; coach senior managers; embed continuous improvement (Lean/CI) and a “don’t walk by” safety culture.
• Customer & community focus: Use insight to lift satisfaction, reduce complaints, and co-design improvements with residents.
• Partnerships & governance: Engage regulators, auditors, and partners; provide clear, timely assurance to ELT and the Board.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• Housing and Community Development and Repair and Maintenance

Note: This description removes boilerplate and non-essential job board content to focus on responsibilities and qualifications.