Sales & Operations Director – Beauty & Cosmetic Retail / Franchise Location: London (Hybrid – 2 days office / field & home-based) Salary: up to £100,000 + bonus Travel: UK-wide Are you a high-performing multi-site leader from QSR, fast casual, or premium retail ready to step into the beauty and cosmetic sector? Do you thrive on delivering commercial results, building high-performing teams, and engaging with entrepreneurial franchise partners? We're looking for a Sales & Operations Director to lead the operational and commercial performance of a nationwide network of 60+ premium beauty and cosmetic retail locations. This is a rare opportunity to apply your operational discipline and commercial sharpness from fast-paced consumer industries to one of the most dynamic growth areas in retail. What You'll Be Doing Lead, coach, and develop a team of Regional Managers to deliver sales growth and operational excellence across the UK. Drive commercial performance across both corporate-owned and franchised beauty & cosmetic retail locations. Partner with franchisees to create and execute robust, commercially focused business plans. Analyse P&L, KPIs, and labour metrics to identify opportunities and act decisively. Implement operational processes and standards that ensure consistency, compliance, and an exceptional customer experience. Work with marketing, training, and HR teams to deliver aligned, high-impact initiatives. What We're Looking For Senior multi-site operational leadership experience, ideally from QSR, fast casual, or high-volume premium retail . Exposure to both corporate and franchise operations from the franchisor side . Strong commercial acumen and the ability to translate insight into action. High emotional intelligence with the ability to influence and inspire across all levels. Resilient, adaptable, and confident leading through change. A hands-on leader who thrives in a fast-paced, customer-centric environment.

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