Overview

Conferma is looking for an experienced Sales Operations Director to develop and implement sales planning, processes, tools and procedures to increase efficiency, productivity and revenue. Partnering with the Commercial Leadership team to drive growth and remove operational barriers in support of the business strategy and objectives will be a critical element of the role. This role reports to the Chief Commercial Officer.

What you will have

• Proven track record of developing and implementing Sales Operations in a high growth B2B business.
• Highly organised and structured, adept problem solver with excellent prioritisation and project management skills.
• Demonstrable experience of sales productivity KPIs, inbound lead allocation, pipeline management, planning and forecasting.
• Keen understanding of how to balance getting the details right while still moving fast.
• Strong working knowledge of Salesforce and analytics tools such as Power BI.
• An excellent communicator, with the ability to clearly articulate at all levels.
• A strong influencer at all levels and have experience of leading change initiatives.
• Ability to work effectively under pressure, with the flexibility to adapt to changing business priorities.
• Ability to self-organise, manage multiple priorities and make sound decisions.
• Ability to demonstrate the highest standards of discretion and integrity.
• Strong with managing structured and unstructured data to provide insights.
• Excellent collaborator and experience working cross business including with Finance, Customer success and Service.
• Are a strategic thinker with a hands-on approach.

Responsibilities

• Own day-to-day business operations for the Commercial team including setting sales plans, tracking KPIs, managing inbound lead allocation, pipeline oversight, monitoring client engagement (eg: account plans, QBRs) and other key processes.
• Drive strategic initiatives to develop, implement and optimise planning, processes and procedures to increase the Commercial team’s efficiency, productivity and revenue.
• Drive the sales forecasting process - engaging the Commercial team with their pipeline to drive timely and accurate positioning.
• Work with Finance to develop, implement and refine reporting to measure the effectiveness of revenue processes.
• Project manage key change initiatives which impact the sales organisation (eg: enhancements to CRM tool – Salesforce, Territory design etc).
• Present pipeline insights across the business ensuring a high level of data integrity through collaboration with the Commercial team.
• Design a Rhythm of business for the commercial team that creates consistency as the business grows.
• Collaborate with HR teams to design and execute Sales enablement and Sales Incentive programs over time.

Compensation

Salary & Bonus: Dependent on experience and skills

Benefits at Conferma

• A salary sacrifice pension to maximise your contributions
• Life assurance cover to provide peace of mind
• Enhanced company sick pay
• Private medical scheme (single cover) with option to add family members at cost
• 33 days paid annual leave, with ability to purchase up to 10 additional days
• Additional paid time off for life events
• Birthday leave on or around your birthday
• Enhanced parental leave on birth or adoption of a child
• Confidential Employee Assistance Program (EAP) 24/7
• Conferma Rewards including Cycle to Work, Gym, Tech Scheme and discount options

Diversity Equity and Inclusion

We are committed to equal opportunity for all. We intend that no job applicant or employee shall receive less favorable treatment, nor be disadvantaged by any condition or requirement which is irrelevant.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries: IT Services and IT Consulting