Overview

FICO (NYSE: FICO) is a leading global analytics software company. Join our world-class team and fulfill your career potential. The Field Operations team supports our sales organization in driving growth and success. As a Director of Field Operations, you will be at the heart of our software business and a key part of our EMEA Sales Leadership team, managing and mentoring a team while developing and implementing processes to keep the business running smoothly and navigate diverse challenges.

What You Will Contribute

• Cross-team collaboration: operational support for the EMEA Direct Sales organization, working with Sales, Marketing, Finance, Legal, and Product.
• Prioritize and orchestrate strategic initiatives to drive growth and improve performance (e.g., pipeline quality, forecasting accuracy, sales cycle efficiency, account planning and reviews).
• Leading the operating cadence across EMEA: quarterly business reviews, talent and headcount reviews, forecasting updates, pipeline reviews, customer success reviews, quarter-end activities, and business updates.
• Regional strategic planning: market analysis, territory and resource planning, compensation design, quota setting, enabling Sales to achieve corporate targets.
• Tracking KPIs and building reporting frameworks to enhance pipeline visibility, monitor sales performance, and provide senior leadership with actionable insights for strategic planning.
• Ensuring data integrity and hygiene to enable reliable reporting and effective decision-making.
• Sales team support and enablement: problem solving to maintain deal momentum and providing comprehensive operational support to sales, reducing noise that distracts from selling.
• Leading the forecasting process in collaboration with sales leadership: qualifying deals (MEDDPICC framework as a guide), monitoring milestones, and tracking deal and forecast movements.

What We Are Seeking

• In-depth knowledge of Salesforce systems and sales processes to identify bottlenecks, solve business problems, and uncover opportunities for improvement and efficiency.
• A positive attitude with eagerness to execute beyond expectations.
• Proven ability to collaborate within a team to solve business problems and earn the respect and trust of others.
• Professionalism and urgency in delivering high performance under pressure in a fast-paced, high-volume, transformational environment.
• Critical thinking to promote accuracy, identify trends, and recommend decisions aligned with corporate initiatives.
• Excellent verbal and written communication skills for diverse audiences at all levels.
• Proficiency in Microsoft Office to create leadership presentations or briefing documents.
• Significant experience in software sales/revenue operations and sales compensation, or finance.
• Experience managing a team.
• Based in a location accessible to London Office.

Our Offer to You

• An inclusive culture reflecting core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Opportunity to make an impact and develop professionally by leveraging your strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that recognize and reward performance.
• An engaging, people-first environment offering work/life balance, employee resource groups, and social events.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today—Big Data analytics. You’ll help businesses use data to improve decisions through advances in artificial intelligence, machine learning, optimization, and more.

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each opportunity. We are an equal employment opportunity employer and provide opportunities regardless of race, color, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage you to apply even if you do not meet every qualification, as strengths in other areas may be equally effective.

Information submitted with your application is subject to the FICO Privacy policy. Learn more at www.fico.com/Careers.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Software Development