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Closing Date: Monday 29th of September

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

Job Description

Overview

As our Sales Operations Director, you will report to the Group Sales Director and be responsible for circa 35+ Direct Sales professionals across both regulated and non-regulated lending streams. You will focus on delivering the best possible outcomes and experience for customers, ensuring high standards across telephony, email and social campaigns.

Responsibilities

• Manage and develop telephony, email and social campaigns for direct sales channels.
• Use MI and insights to continuously improve processes and ways of working across the sales teams.
• Collaborate with Marketing and Product Teams to optimise campaign conversion, improve abandonment rates, ensure appropriate call cadence, and improve conversion to fund rates.
• Implement efficient shift patterns and ensure compliance with FSA and RCSA parameters.
• Oversee day-to-day operations of the regulated and non-regulated sales teams.
• Develop a people-focused culture focused on smart working, collaboration, and alignment with the sales strategy.
• Manage the SM&CR regime and support a risk and compliance culture within the Group's risk appetite.
• Track and report key performance metrics related to operations and customer satisfaction; drive operational efficiencies.
• Act as liaison between operations and senior management, providing updates on performance and issues affecting service delivery.
• Set standards aligned to company beliefs and manage team/individual performance.

Qualifications

• Have FCA Certification
• Experience managing telephony sales teams
• Strong knowledge of commercial/corporate lending products and services
• Experience in managing teams and improving operational workflows

Additional Information

If you feel you have some of the skills mentioned above, but not all, please apply—we’d be happy to discuss suitability.

Together embraces diversity and inclusion and is an equal opportunity workplace. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you need any support or reasonable adjustments during the recruitment process, please inform us when applying so we can help you perform your best.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.