Salesforce Programme Director – Interim

Contract: 12 Months

Location: London/Hybrid

Start Date: ASAP

Budget: Competitive (Aligned with PE-backed transformation expectations)

About the Organisation

A global, private equity-backed consumer leader undergoing a major Salesforce transformation across all functions. The programme is one of the largest Salesforce implementations in Europe, with significant investment and strategic importance.

Programme Context

• First release (POC) in September: Contact Management & Contact Cloud
• Major release planned for 2026
• Programme includes Salesforce Marketing Cloud, Commerce Cloud, and Contact Cloud - Structure and team capabilities require reset
• Sponsor is strong but needs accountability and change management discipline
• Cutover strategy is correct but costly; not a big bang approach
• Budget is under pressure; cost challenge at the start
• Cross-functional impact across commercial, marketing, digital, customer, and operation

Role Overview

You will lead the end-to-end delivery of a large-scale, complex Salesforce transformation programme. This includes resetting programme structure, building delivery capability, managing vendors, and ensuring successful releases. You’ll bring deep experience in Salesforce programmes, stakeholder management, and navigating culturally complex environments.

Key Responsibilities

• Programme Leadership: Own the full programme lifecycle – design, build, test, release, and cutover
• Structure Reset: Assess and restructure programme governance, delivery model, and team capabilities
• Stakeholder Management: Engage and align senior stakeholders across functions and geographies
• Vendor Management: Lead relationships with Salesforce, SI partners, and other tech vendors
• Budget Ownership: Manage programme budget, track spend, and drive cost efficiency
• Delivery Excellence: Ensure timely, high-quality delivery of releases, including POC and major go-live
• Change & Cutover Strategy: Drive change management and cutover planning with minimal disruption
• Risk & Issue Management: Proactively identify and mitigate risks across the programme
• Team Leadership: Build and lead a high-performing programme team with clear accountability

Required Experience

• Proven track record as Programme Director on large-scale Salesforce implementations
• Experience in complex, global, culturally diverse environments
• Strong understanding of Salesforce clouds: Marketing Cloud, Commerce Cloud, Contact Cloud
• Deep experience in managing cross-functional programmes
• Strong financial acumen and budget management
• Collaborative leadership style with high accountability
• Experience working with PE-backed businesses is a plus
• Background in consulting (e.g. PwC, Accenture) beneficial

Ideal Candidate

• Strategic leader with a proven ability to stay hands-on when needed
• Skilled at resetting structures and reigniting delivery momentum
• Thrives in ambiguity and navigates complexity with clarity
• Persuasive communicator and effective influencer at all levels
• Relentlessly outcome-driven with a clear bias for action
• Brings repeatable experience and impact — not learning on the job