The team you'll be working with:
Security Operations Director JD

We are currently recruiting for a dynamic Security Operations Director to join our growing Security Operations Centre business.

This vacancy is hybrid variable Birmingham or London

About Us

NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.

What you'll be doing:
What you’ll be doing;

The Security Operations Director is responsible for overseeing security operations at both strategic and operational levels. The role ensures the effectiveness of security practices, manages incidents, drives operational maturity improvements, and oversees containment and recovery activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security operations activities, including incident response, operational maturity improvement, containment, and recovery efforts. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation’s resilience against evolving threats.

What to expect:

Using your background in SOC Service Delivery background and experience, you will:

Pre-Sales Support and Business Development
Partner with sales and business development teams to define and articulate the value proposition of the security offerings, including SOC services, incident response, threat intelligence, vulnerability management, and compliance.
Represent the security operations function in client engagements, pre-sales discussions, and technical assessments, positioning the organisation's capabilities to meet client needs.
Design and present tailored solutions and service models based on customer-specific challenges, industry regulations, and threat landscapes.
Collaborate with delivery teams to create accurate statements of work (SOWs) and ensure alignment between client requirements and achievable security operations deliverables.
Influence product roadmaps by providing feedback from client conversations, ensuring services meet market demands and technological advancements.
Service Delivery Assurance
Oversee the performance and quality of security services delivered to customers, ensuring compliance with agreed service-level agreements (SLAs) and adherence to key performance indicators (KPIs).
Implement governance mechanisms to standardise service delivery processes, ensuring scalability and operational consistency.
Drive the adoption of best practices, playbooks, and standardised methodologies to optimise efficiency and ensure repeatable, high-quality engagements across the MSSP space.

What experience you'll bring:
What you’ll be doing;

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:



At least 10 years of experience in providing technical support and advice for a Security Operations Centre and 5 years in leadership role managing SOC’s and Security Operations.
Proven success in managing large-scale incident response, enhancing operational maturity, and aligning security strategies with organisational goals.
Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
Demonstrable experience in leading and coordinating diverse teams effectively.
Excellent English writing skills for technical documents and improving processes (such as policies and reports).
Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
Strong attention to detail and the ability to deliver high quality work and build high performing teams.
A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CISM, CCISO, GCIH, CRISC, etc.
A valid right to work in the UK.
Have held UK SC clearance or be eligible for obtaining UK SC clearance.