Overview

You’re driven, resourceful, and above all else – remarkably smart. We are looking for individuals to join the team who have enthusiasm in abundance, are self-starters, and bring passion and attention to detail to everything they do. The PR and External Affairs teams handle the internal and external communications for pharmaceutical companies. Our Policy Consultants interact with a diverse range of stakeholders, internally and externally. The primary purpose of this role is to be an expert in client services and strategic policy communications. You would be expected to lead accounts and help to drive high levels of satisfaction, as well as seeking out new business and organic growth opportunities as the main senior client point of contact. The focus of your role would be to oversee the smooth running of client service teams and to be accountable for supporting the leadership team in meeting business operations as well as the objectives of the clients strategically and financially. You would be seen as a key ambassador for the company and its values.

Responsibilities

Client Services Management

• Oversee management/delegation of tactical and administrative processes
• Use strength of client relationships to secure agency business and ensure client satisfaction
• Be an expert in the client’s business
• Build relationships beyond direct clients to expand business within PR/External Affairs and across Syneos business units
• Maintain excellent levels of client service and instill within own account teams
• Use knowledge of the sector, competitors, industry bodies and general trends to guide client thinking
• Support the team in identifying and addressing potential client issues

Product/Task Leadership & Accountability

• Day-to-day senior lead on multiple accounts taking the lead on strategic, creative and digital planning; oversee the team on executions
• Provide strategic guidance to the team to enable successful execution
• Identify and address potential issues and preempt solutions; recognise wider agency cross-discipline opportunities and take a larger role in new business opportunities
• Responsible for supporting the leadership team with elements of day-to-day business operations (finance, culture and client service)
• Lead financial and resource management and delivery across account teams
• Act as coaches for more junior members of the team

Business Management

• Oversee client-related financial and business operations for the team
• Ensure account financial targets are met and are budget compliant
• Anticipate and report on financial and resourcing or client issues
• Apply sound business insight and judgement in the best interests of the agency and our clients
• Play a significant role in new business proposal development and presentations
• Refine expertise in identifying and enabling organic growth opportunities and expand ability to mine for new business prospects
• Understand the commercial integration / lab-to-life offering and spot potential cross-working opportunities within existing accounts

Team Orientation/Collaboration

• Be the example for professionalism and strong work ethic on the account team
• Serve as the day-to-day champion of the brand, internally and externally
• Create an environment that fosters idea sharing to achieve strategic goals
• Take ownership in developing mid-level staff and teaching them how to be future leaders
• Manage direct reports effectively by providing constructive, timely and actionable feedback
• Degree educated, ideally within a related field
• Strong communication skills (verbal and written) as well as presentation abilities
• Ability to flex style according to the needs of clients and teams
• Strong attention to detail and organizational abilities
• Demonstrates and maintains up-to-date knowledge and capability in all main software packages including Microsoft Office
• Exposure to global accounts
• Strong financial and commercial acumen
• Ability to balance strategic thinking with plan execution
• Ability to be proactive and solutions-focused
• Detailed knowledge of pharma regulations (ABPI)
• Ability to manage and motivate a team effectively as well as managing upwards

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities. At Syneos Health Public Relations, the possibilities are infinite. Because of our “no walls, no limits” philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title. Work Here Matters Everywhere.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management and Public Relations
• Industries: Advertising Services

Our description is provided for job search and recruitment purposes. This description is not a contract and is subject to change at any time.