Senior Director – Cloud Operations and DeliveryLocation: Cwmbran, Wales – hybrid working (~2 days per week in office)Department: ION/OPF Delivery and OperationsReports To: SVP – Media & Entertainment Product EngineeringType: Full-Time | Senior LeadershipRole OverviewWe are seeking a strategic and results-driven Senior Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects.This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellenceallows us to meet customer expectations while maximizing project profitability.The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined withend-to-end system integrationpractice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches.Key ResponsibilitiesLeadership & StrategyDefine and execute the strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements.Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams,as well as Delivery Managers to ensure alignment and accountabilityon customer deliverables.Champion continuous improvement and innovation in delivery methodologies and operational processesin DevOps team allowing to scaleacross dozensof customers,to accelerate time to market while reducingcost of delivery.Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability& Security) combined with cost optimization, particularly optimizing AWS & cloud infrastructure budgets.Platform Ownership & Cloud OperationsTake full ownership of the 24/7 running of the OpenTV Video Service platformsin the cloud, ensuring high availability and operational excellence.Ensure the reliability, performance, and scalability of the product across all environments.Lead initiatives to reduce operational costs while improving service quality.Customer IntegrationOversee customer onboarding and integration processes, ensuring timely and high-quality delivery of system solutions.Act as an escalation point for complex integration challenges, driving resolution and customer satisfaction.Collaborate with Sales, Customer Success, and Technical teams to ensure customer requirements are accurately captured and delivered.Ensure customer integration is seamless, with a focus on AWS-based deployments and cloud-native architectures.Delivery ManagementManage a team of Delivery Managers responsible for executing integration projects across various domains.Establish and monitor KPIs, SLAs, and delivery metrics to ensure consistent performance and quality.Implement governance frameworks and risk management practices to ensure project success.Oversee the deployment of projects, including integration, release validation, and budget management.Product AlignmentWork closely with Product leadership to ensure integration capabilities align with product strategy and roadmap.In close collaboration with Senior Director of Product Architecture& Senior Director of ProductEngineering, builda result-orientedimprovement plan to increase efficiency of operations &deliveryas well as SLA improvement.Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments.Lead end-to-end integration, including reliability, performance, and scalability testing.Qualifications & ExperienceProven experience (10+ years) in system integration, delivery operations, or related fields, with at least 5 years in a senior leadership role.Proven experience in running AWS cloud deployment and delivering excellent SLAs on large scale cloud systems serving multi millions ofusers.Strong background in managing cross-functional teams and large-scale integration projects.Deep understanding of enterprise systems, APIs, cloud platforms, networkand integration technologies.Exceptional stakeholder management and communication skills.Experience in Agile, DevOps, and modern delivery frameworks.Preferred SkillsStrategic thinker with a hands-on approach to problem-solving.Ability to thrive in a fast-paced, dynamic environment.Strong analytical and decision-making capabilities.Experience in customer-centric organizations with complex integration needs. #J-18808-Ljbffr