Senior Director, Business Process Owner, Contract to Cash

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Position Overview: 
Insulet Corporation is looking for an experienced and motivated Senior Director to join our growing team. This role will lead the strategy, design and implementation of end-to-end contract to cash processes for new and existing markets. This individual will work closely with multiple stakeholders across the organisation including our Technology Office for system assessment, design, and implementations, Market Access and General Managers for assessing and optimizing contractual terms with payors, Customer Service and Logistics for product fulfilment and reimbursement and Billing and Collections for related practices. This position will report to the Vice President, International Customer Care and Product Support. 
 
Responsibilities:

  • Global Process Policies and Design: Set policies and guidelines. Evaluate current state end-to-end Contract to Cash processes, country by country, prioritising direct countries. Identify areas for improvement. Establish and manage project roadmap for process changes and improvements. Set long-term strategy to leverage resourcing within Global Business Services. 
  • Country & Product Launch Readiness: Establish operating mechanisms to assess the readiness of Contract to Cash processes prior to new product and new market launches.
  • Performance Monitoring & Management: Own the monitoring of key performance metrics, process performance and adherence, including assessing process health and performance and identify, execute and monitor robust action plans if below expectations. 
  • Business Advisory: Be a trusted business advisor internally on overall Contract to Cash process including assessment of contractual arrangements with customers to ensure adequate process design while minimising back-end collection risks. 
  • Data Analytics: Get deep with our data. Generate customer and other commercial-related actionable insights to feed into our Contract to Cash strategy and operations. 
  • Teamwork & Training: Train team members on process and reporting best practices.
  • Special Projects: Work on specific unique projects that might call for complex modeling, or project management skills, including continuous improvement initiatives. 
  • Business Controls: Advocate for strong business controls and support Sarbanes-Oxley processes within Insulet. 

    • Minimum Requirements:

  • Bachelor’s degree in business, finance or accounting. MBA is a plus. 
  • Demonstrated experience of contract to cash or related experience. Previous healthcare experience a plus. 
  • Strong knowledge and experience with the contract to cash and credit processes and procedures required including strong understanding of internal controls. 


    • Preferred Skills & Competencies:

  • A strategic and critical thinker with the ability to build strong partnerships with colleagues and external partners in diverse functions and business units across a complex and dynamic, global organization. 
  • A proven leader with a reputation for leading and motivating high performance teams. The ability to drive results and maintain morale in their organization. The ability to recruit and develop high potential people and set high standards across the organization. 
  • Able to synthesize and analyse large quantities of data to create useful information and concise analyses. 
  • Able to effectively manage projects; results oriented and able to roll-up the sleeves in order to accomplish necessary tasks. 
  • Strong communication and presence. 
  • Experience with SAP and SalesForce.com is a plus. 
  • Able to work in a fast pace, high-growth environment. 
  •  Has highest standards of integrity reflected in all external and internal communications. 
  • Self-motivated, high energy, respectful, honest, hard-working and loyal team member. 

    • #LI-JW1 #LI-Hybrid

    Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

    We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

    Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us .

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    Location:
    Gb
    Job Type:
    FullTime

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