Senior Director, Head of Professional Services Innovation, Charles River Development

Responsible for the successful delivery of EMEA Professional Services book of work including key ALPHA projects as assigned. The Director will manage a team of Senior Consultants while holding them accountable for the successful implementation of the Charles River Investment Management Solution and end-to-end integration with the State Street ALPHA solution and services. In addition, the Director will work with the Head of Professional Services for EMEA and sales leadership to develop business through positioning and selling services for new and existing customers. This role will interface with existing and prospective clients and all internal divisions of the company and reports to the Head of Professional Service, EMEA.

What You Are Responsible For

• Oversee staff which includes senior implementation managers, product specialists and implementation managers and consultants on client projects.
• Serve as liaison to the wider State Street ALPHA team – architects, delivery specialists, programme management and senior executives.
• Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services, share expertise, escalate, champion/resolve issues, etc. Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
• Hire staff; ensure they are properly mentored, trained and motivated.
• Ensure all team personnel are effectively staffed and utilized.
• Achieve Implementation Services group revenue goals and utilization targets.
• Achieve individual group customer satisfaction targets.
• Complete project reviews on a regularly scheduled basis including:
  • Review implementation status and resolve implementation issues
  • Work hands on with clients as necessary to achieve successful, on-schedule, on-budget projects and high client satisfaction
  • Ultimately responsible for delivery of each implementation upon which staff participates
• Ensure that all staff adheres to policies and procedures.
• Participate in Sales process:
  • Prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
  • Respond to ad-hoc design and best practice questions from prospects and customers
  • Present implementation methodology and procedures overview to prospects (on-site and/or remotely)
• Compose and conduct staff reviews. Review and assess personnel for compensation and promotion purposes.
• Maintain utilization of 20-30% (1 – 1.5 days per week) via value-add management activities such as project reviews, specialized support, kick-off ad hoc meetings, etc.
• Review and approve Expenses and Time Entries
• Lead meetings:
  • Bi-weekly team meetings
  • Project Reviews (internal and external)
  • Account Reviews

Education And Preferred Qualifications

• BA/MS degree in a field such as Finance, Economics, Financial Engineering, Computer Science, Mathematical Finance or another related field.
• Experience implementing financial systems and delivering multi-tier financial applications
• Experience managing portfolio of clients and building senior level relationships
• Proven experience in managing a team of 10+ consultants
• Ability to apply priorities and match staff ability to customer requirements
• Strong analytical and problem-solving skills
• Strong communication and inter-personal skills
• Ability to develop and manage cross functional processes and project timelines
• Understanding of the implementation lifecycle and methodologies
• Proven ability to recommend and apply industry and technical best practices
• Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
• 10+ years of experience
• Specific knowledge of the investment industry (financial instruments, workflows, major players, trends, etc.)
• Strong management background; ability to work tactically and strategically
• Ensure projects are successfully completed – properly, on time, on budget
• Maintain high client satisfaction and retention
• Ensure team is well trained and mentored
• Adhere to Company’s and group’s policies and procedures
• Contribute to department revenue targets and strategic initiatives

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility

We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at www.StateStreet.com/careers

Job ID: R-777268