Overview

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Reporting to the Chief Product Officer, the Senior Director of Product Operations' main purpose is to support the Product teams to "make it happen". In this role, you will support the introduction, maintenance, improvement, and standardization of processes as necessary to drive increased efficiency, better alignment, and improved communication within a busy product team. Supporting the entire product delivery lifecycle, the Senior Director of Product Operations will provide administrative and clerical support, including but not limited to collating and reviewing release notes, meeting minutes, and diary/scheduling management. You will play a pivotal role in supporting and enabling the Product team while delivering operational excellence.

What you'll be doing

• Supporting Product Processes: Support product development process, helping the teams track deliverables and assess target dates for delivery of new products and features to market.
• Assist in creating decks to articulate Trustpilot's product vision, strategy, and processes.
• Collaborate with Program Managers and Program Launch managers to ensure the smooth execution of product GA and launches.
• Deliver team efficiencies through the deployment of AI tooling to make product teams more productive.

• Reports and Administration: Reporting of product KPIs, ensuring they are up to date, accurate, and communicated regularly.
• Collating meeting notes and helping to disseminate information to any other relevant teams.
• Taking meeting minutes and assigning actions.

• Supporting Product Team: Support Product teams to host and manage their meeting cadences, with a focus on cross-functional meetings rather than daily standups.
• Manage the product team's OKRs process and ensure teams are reporting effectively on their set goals.
• Develop a process to triage new insights in Jira, tag/categorize, and assign owners.
• Reduce the burden on Product Managers to do admin-intensive work like meeting scheduling and reporting.
• Work closely with Procurement teams to help manage our software and tooling used by the Product team.

Qualifications & Experience

• Demonstrated senior leadership experience (Director/Senior Director level) in Product Operations, Program Management, or related operational leadership roles in high-growth technology environments.
• Extensive skills in building and scaling product operating models, with a deep understanding of product development, agile methodologies, and go-to-market processes.
• Exceptional stakeholder management skills, with the ability to motivate and align executives and senior leaders across functions.
• Possesses a keen ability to generate insights through data and reporting, coupled with a solid understanding of business and finance.
• Demonstrated ability to design and implement scalable processes, balancing structure with flexibility.
• Extensive leadership, people management, and coaching skills, with experience building new functions or scaling teams.
• Comfortable operating at pace in a complex, matrixed environment, with the confidence to challenge, hold to account, and drive clarity.

Benefits & Perks

• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Private Medical Insurance, Critical Illness Cover
• Tailored leadership development program with workshops, coaching, and structured feedback
• Two paid volunteering days a year
• Rich learning and development opportunities via Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace for mindfulness
• Paid parental leave
• Season ticket loan and cycle-to-work scheme
• Central office location with amenities

About Trustpilot

Trustpilot began in 2007 with a simple idea — to be the universal symbol of trust. We are open, independent, and impartial. We have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions. We have more than 1,000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We are an equal opportunity workplace with diverse perspectives and ideas.

Trustpilot is committed to an inclusive environment where people from all backgrounds can thrive and where different viewpoints are valued. We will consider all applications without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. We are a global company and data practices are designed to ensure that your personal information is protected and may be transferred globally as necessary for the uses described in our Privacy Policy.