Overview

Trustpilot is a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform. We are seeking an experienced and results-oriented leader for a 12-month maternity cover contract to lead our Strategy & Operations team. This is a critical leadership role responsible for steering the company’s strategic direction and ensuring its successful execution. Reporting directly to the Chief Strategy Officer, you will lead a high-performing team of seven and act as a key partner to our C-suite and senior leadership, driving alignment and momentum on our most important strategic priorities.

What You’ll Be Doing and How You’ll Succeed

Responsibilities

Trustpilot is growing faster than ever with ambitious goals. Our Strategy & Operations team is the central nervous system for the company’s long-term success. The team is composed of two parts: the Strategy Team (2 FTE) and the Transformation Delivery Team (5 FTE). Together, the team has three core responsibilities:

• Set the Company Strategy: define the company’s 3-year strategic vision and create the annual Gameplan, our value creation plan.
• Ensure Strategic Delivery: translate strategy into action by facilitating the company’s operational rhythm through quarterly OKRs, programme management of large-scale strategic initiatives, and running executive and leadership reviews to track progress.
• Communicate the Strategy: partner with internal teams to ensure clear understanding of the strategy across the organisation, communicating progress and priorities throughout the year.

What You’ll Be Doing

• Guide the setting of the company strategy: steer the annual strategic planning process, guiding your team and the C-Suite to develop the company’s Gameplan, which defines our value creation plan and key priorities.
• Oversee your team’s delivery of continuous external market analysis, ensuring the C-suite receives actionable insights on the competitive landscape and market trends.
• Ensure your strategy team are key thought partners to the CSO and C-suite on major, ambiguous strategic questions, leveraging analysis to shape the company’s long-term direction.
• Oversee strategic delivery: ensure the successful orchestration of the company’s operational rhythm, managing your team as they facilitate the quarterly OKR and action-planning process.
• Provide senior oversight and direction for the programme management of our most critical, cross-functional strategic initiatives, ensuring your team drives them to successful outcomes.
• Lead high-stakes executive strategy reviews and leadership events, holding the business accountable for progress and steering conversations to identify risks and solutions.
• Champion strategic communication and alignment: direct the partnership with the Internal Communications team, guiding your team to deliver clear communications on the external market, the future gameplan and year-to-date progress, that keeps the organisation engaged.
• Lead and Develop a High-Performing Team: manage, mentor, and develop a talented team of seven strategy and transformation professionals; foster a culture of excellence, collaboration, and career growth through dedicated 1:1s, clear objective setting, and ongoing performance development.

Who You Are

• You have impressive professional experience within a top-tier management consulting firm (e.g., McKinsey, Bain, BCG) or a corporate strategy and delivery role at a high-growth technology company.
• You possess exceptional analytical and problem-solving skills, with the ability to dissect complex, ambiguous problems and provide clear, actionable recommendations.
• You are an outstanding communicator and influencer, with the gravitas and polish to build strong relationships with and present to C-suite executives.
• You have deep experience in programme managing complex, cross-functional initiatives from conception to completion.
• You are highly pragmatic, results-oriented, and comfortable navigating the demands of a dynamic, publicly listed company.
• Experience with strategic frameworks like OKRs is highly advantageous.
• You have a proven track record of leading and developing high-performing teams, with a genuine passion for coaching and mentorship.

What We Offer

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two paid volunteering days a year to spend time giving back to causes that matter to you
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace for mindfulness
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location with amenities
• Regular opportunities to connect with Trusties, including company-wide celebrations and events
• Access to over 4,000 deals and discounts
• Independent financial advice and mortgage broker advice
• Talent acceleration programs: fast-track your career with tailored development programs

EEO and About Trustpilot

Trustpilot is an equal opportunity employer. We believe that diversity is a strength and encourage applications from all qualified individuals. Trustpilot is a global company and our data practices are designed to protect your personal information as described in our Privacy Policy.

Trustpilot began in 2007 with the aim to be the universal symbol of trust, bringing consumers and businesses together through reviews. We have more than 1,000 employees and operate across multiple locations worldwide. Join us at the heart of trust.

Ready to build a world with more trust? Apply now!