Overview

Office requirement: Hybrid with 2 days per week in office

Employment type: Permanent, Full Time

At GWI we’re looking for extraordinary people who thrive on making an extraordinary impact. We’re seeking a Senior Director, Revenue Operations to play a key role in our Revenue Operations team in London. If that sounds like you and you’re motivated by making a difference, read on.

Responsibilities

• Be a strategic leader responsible for overseeing revenue processes and tools to ensure a seamless customer journey and support revenue targets.
• Partner with revenue leadership and cross-functional teams to drive operational excellence.
• Adapt to a high-tempo, change-ready environment as the company grows.

What you’ll bring

You’ll demonstrate core skills for the role. You don’t have to tick every box immediately; you should be willing to learn. The team will be looking for:

• Strategic Leadership: Proven experience leading revenue or business operations teams with the ability to translate commercial objectives into scalable operational initiatives.
• Salesforce & Tech Stack: Deep understanding of Salesforce and tools like Clari, Salesloft, and Highspot. You’ll partner with our Salesforce team to drive enhancements that support evolving sales needs.
• Operational Excellence: Experience creating and managing BAU processes, resolving sales disputes, managing rules of engagement, and overseeing operational requests with a service mindset.
• Data Fluency: Ability to interpret data, use insights to drive decisions, influence stakeholders, and measure performance improvements.
• Cross-Functional Collaboration: Comfortable working across marketing, product, analytics, L&D, and sales to align and communicate initiatives that support the client experience.
• Commercial Acumen: Understanding of how operations drive business outcomes; prioritising high-impact work and making trade-offs to support revenue success.

Equally important is attitude. We value people who think big, ask why to find better ways, and show respect to everyone at every level.

Interview process

• Preliminary phone call with the Talent Team (no video required)
• First video interview with the hiring managers
• Second (final) video interview with the hiring panel, often including a presentation, followed by a values conversation with the wider GWI community
• Additional stages may be part of the process for some roles

About GWI

GWI is modernized consumer research; global, on-demand, and accessible to everyone. Our platform provides fresh and insightful data about consumer values, purchase journeys, media usage, and social media habits. Our data represents the views of nearly 3 billion people across 52+ countries.

Since launching in 2009, we’ve grown, and we’re looking for extraordinary people to join us.

What’s in it for you

You’ll have the opportunity to do meaningful work and contribute in ways that matter. We also offer a broad benefits package, including:

• Tons of time off: 25 days annual leave plus Christmas closures
• Great work-life balance: Flexitime, early Friday finishes, work-from-anywhere options
• Family-focused flexibility: Carer days, enhanced parental leave, health cash plan
• Professional development: Accredited learning programs, mental and physical health support, reward and recognition programs
• Community: DE&I committee, volunteer options, 100% donation matching, payroll giving options

Put together, GWI aims to be a friendly, fulfilling place to work.

Diversity, Equity & Inclusion

We take DE&I seriously. It’s fundamental to our values and company culture. We’re a global data business, so we strive for diverse teams that reflect our data. We are a Disability Confident employer and encourage applications from disabled candidates, offering assistance during the application and interview process. We also encourage applicants from all backgrounds, including those from underrepresented communities.

We also invite you to review our Privacy Policy before applying. We do not offer visa sponsorship for this role.