Senior Operations Director - Marine & Transportation

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The role involves maximizing efficiency of current systems and infrastructure, investigating quality problems, and facilitating the introduction of new processes or improvements to existing processes.

• Maximise efficiency of current systems & infrastructure
• Investigate quality problems and recommend changes or improvements
• Facilitate the introduction across the division of new processes or improvements to existing processes
• Responsible for providing governance, regulatory, and compliance oversight for Marine & Transportation operations across the UK
• Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
• Establish optimal internal tech solution with input & support from key stakeholders
• Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
• Monitoring of cash collection performance & Bad Debt
• Responsibility for Forecasting, Budgeting & tracking Actuals in relation to revenue & expenses
• Maintain Divisional Risk Register and identify emerging risk
• Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation
• Preparation of material for governance meetings
• Responsible for Divisional inbound & outbound-reconciliation & settlement
• Work on corporate operational improvement projects
• Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
• Drive business success by identifying, triaging, and developing areas of change to enhance efficiency and cost saving, revenue growth, and to maximise value
• Take a change initiative from ideology and planning, through to development and deployment, working across business functions and with multiple stakeholders to achieve a successful outcome
• Understands both internal and customer requirements and translates them into product requirements
• Deputise for COO at meetings as and where appropriate

Qualifications

• Proven insurance experience in management with high levels of operational and financial knowledge
• A thorough understanding of insurance policies and procedures
• Ability to work alongside a team of high performing professionals
• Possess a natural gravitas and can work with people from all parts of an organisation