Overview

Join Citi as the Services Risk & Controls Director for Digital Assets. This first-line role supports the Services business in managing and mitigating financial crime, regulatory, and reputational risks end-to-end. You will work with global and regional teams to identify emerging risks, map and assess existing controls, and ensure a robust control infrastructure that aligns with policy and regulation.

What you'll do

• Understand business-owned products and services, and the corresponding financial-crimes-related controls and processes (e.g., customer, relationship, and transactional screening).
• Provide subject matter expertise in financial crimes and regulatory risk management to ensure design and implementation of an effective control environment.
• Design and adapt the control framework to ensure robust risk management; drive compliance with applicable laws, rules, and regulations.
• Ensure adequate mapping of risk and processes with clear control ownership; maintain a strong partnership with business heads, operations, technology and the second line of defence.
• Escalate and report control issues; support management in root-cause analysis and sustainable resolutions.
• Promote a consistent approach to Financial Crimes, Reputational, and Regulatory risk management across Services Digital Assets.
• Engage early on new business initiatives to ensure timely risk support and adherence to risk policies and procedures.
• Review control processes for alignment with policy and business expectations; ensure controls are implemented with appropriate documentation.
• Maintain knowledge of product innovation, client needs, and changing regulatory requirements to assess impact on the control environment.
• Serve as an escalation point for issues from Services Operations and Technology; monitor metrics and track corrective action plans.
• Prepare updates for senior management and governance committees; collaborate with other risk teams for a holistic risk approach.
• Identify opportunities to streamline processes and improve client experience; respond timely to regulatory inquiries.

What we'll need from you

• Significant experience in financial crime/regulatory compliance or risk management in banking and digital asset environments.
• Financial Crime certification preferred (ACAMS, ACSS, etc.).
• Strong experience in Financial Services, with focus on Digital Assets in Financial Crime, Compliance, Risk & Controls, or operations.
• Knowledge of blockchain technology and digital assets and related financial crime risks.
• Understanding of global crypto regulations and VASP licensing & compliance.
• Excellent interpersonal and communication skills; able to influence senior stakeholders.
• Ability to work independently, manage timelines, and drive change across a global organization.
• Proven leadership and people-management skills; project management and change management capabilities.
• Analytical problem-solving with the ability to improve quality, controls, and efficiency.
• Bachelor’s degree required; master’s degree desirable.

What we can offer you

We aim to make a positive financial and social impact and provide best-in-class benefits. Citi London offers a hybrid working model (up to 2 days remote per week), competitive base salary, and a range of benefits including:

• Generous holiday allowance starting at 27 days plus bank holidays (increasing with tenure)
• Discretionary annual performance-related bonus
• Private medical insurance, Employee Assistance Program, and Pension Plan
• Paid parental leave and employee discounts
• Access to learning and development resources

Citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation to use our tools or apply, see Citi Accessibility and the Know Your Rights poster.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Risk/Control Leadership