Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world.

We are looking for an experienced Site Operations Director to lead our UK production and logistics operation.

In this pivotal role, you will report directly to the CCO, managing our Rainham refurbishment site. Your primary objective will be to lead the production, warehousing and logistics teams (FTE 25-35) to drive profitable growth and excellent delivery experiences for our UK based customers.

We are seeking a practical and highly motivated Site Director, with strong leadership, people management skills and able to connect with warehouse employees and wider office based management.

Working in a fast-paced and frequently changing operational environment, you must be a natural solution finder with a calm, positive mindset and proven capability of delivering fast change with minimal disruption.

You will be required to present insights and report back on operational performance on a regular basis.

• Day to day ownership & leadership of the warehouse, production and logistics operations.


• Medium to long term planning of Operations at our Rainham site.


• Consistent usage & development of WMS Technology: Work closely with the Business Operations Manager to lead a programme of Warehouse Management System improvements, and crucially hold your site team accountable to effective usage.


• Product supply: Collaborate with the Merchandising and Business Ops Managers to ensure full inventory coverage in the online store and a continuous supply of spare parts and consumables.


• Prioritize warehouse picking efficiency: Ensure goods flow to the refurb mechanics in priority order according to a weekly build schedule.


• Driving the Refurb Workshop: Building and overseeing the refurbishment team, including physical facility, staff and day-to-day operations to ensure efficient processes and quality controls. Evaluate performance through data analysis and KPIs you have defined in collaboration with the CCO.


• Process Improvement: Identify areas for process optimization, automation and standardization to increase productivity and reduce errors.


• People management: Experience in recruiting, exiting and performance management.


• Align operational output with company forecasts and objectives: Ensure production output permanently meets order forecast requirements with effective short and long-range production planning.


• Floor Management: Maintain a clean and efficient warehouse, with clear material flows and continuous availability of cleaning, labelling and packaging materials.


• Ensuring Compliance: Implementing and maintaining policies and procedures, particularly regarding health and safety regulations and legal obligations.


• Maintaining Facilities: Ensuring the site and its equipment are well-maintained, safe, and compliant with relevant standards.


• Supplier Management: Work closely with our logistics partners and service providers to ensure excellence in service delivery.


• Problem solving & Critical thinking: Identify and resolve physical site bottlenecks, inefficiencies, and performance issues, ensuring smooth day-to-day operations.

• You have 7-10 years experience leading operational teams of 20+ people.


• You have a strong background in a customer centric businesses environment, where the expectation is high-volume, high-quality aesthetic and mechanical output.


• Strong leadership skills and the ability to motivate and develop a team with a broad range of experience.


• You are not afraid to get your hands dirty and are just as happy on the warehouse floor as you are presenting in a management meeting.


• You are comfortable with technology, MS Office and presenting to senior stakeholders with preferable experience using Asana, Slack, Salesforce.


• You have excellent analytical and problem-solving skills and can pull together disparate sources of data to compile reports.


• You have experience managing a department budget and creating budget proposals.


• You’re able to take pride in and take satisfaction from executing clearly defined objectives such as production, dispatch, accuracy and FTE targets.


• You enjoy leading people and thrive on helping them to succeed.


• You have a track record of collaborating closely with Senior Leadership teams.


• You have exceptional communication and interpersonal skills.

• Up to £30 per month discount on BC subs.


• Enhanced maternity and paternity leave.


• Cycle scheme.


• Work from anywhere August.


• 7 days company sick leave.