Soft Services Director Location: London (Head Office) / Hybrid Working Package: Competitive + Benefits A well established facilities management group is seeking an experienced Soft Services Director to lead its nationwide operations. Reporting directly to the CEO, this pivotal leadership role will oversee multi-site service delivery across cleaning, security and a range of specialist support services, delivered both in-house and via subcontractors. With full P&L accountability, the successful candidate will play a key role in driving financial performance, enhancing operational resilience and ensuring services consistently meet the highest standards of quality, compliance and client satisfaction.

Key Responsibilities: Lead, motivate, and inspire multi site operational teams to consistently deliver service excellence across all contracts. Provide proactive, hands on leadership with a particular focus on the complexities of security service management. Take full accountability for the financial performance of the soft services division, achieving revenue and profit targets. Oversee all aspects of service delivery, ensuring strict compliance with SLAs, KPIs and health & safety standards. Drive operational efficiency and embed a culture of continuous improvement to enhance service resilience. Build and maintain strong senior level client relations...