Located within the iconic Hotel Café Royal , Akasha Holistic & Wellbeing is a world-class spa and wellness sanctuary, awarded Time Outs Best Spa Hotel in London 2025 . Offering an extensive range of luxury treatments, an 18-metre swimming pool, Hammam, sauna, Watsu pool, and a state-of-the-art gym and studio, Akasha is a destination for balance, rejuvenation, and holistic wellbeing. We pride ourselves on delivering exceptional guest experiences that seamlessly combine luxury hospitality with wellness expertise. To continue our success, we are seeking an experienced Spa Operations Manager to lead our day-to-day operations and support the development of our award-winning spa team. Role Overview The Spa Operations Manager will oversee the daily operations of Akasha, ensuring a smooth, efficient, and luxury-standard guest and member experience. Working closely with the Director of Spa & Wellness, you will lead a team of therapists, receptionists, and fitness professionals, ensuring the highest levels of service, operational excellence, and colleague engagement. This is a hands-on leadership role that requires a balance of operational expertise, commercial awareness, and a passion for wellness and luxury hospitality. Key Responsibilities Operational Excellence Oversee daily spa operations, ensuring a consistent and exceptional guest experience across all facilities. Maintain operational standards for cleanliness, presentation, and safety across treatment rooms, pool, gym, and wellness facilities. Ensure compliance with all health & safety, hygiene, and licensing regulations. Coordinate with Hotel departments (Housekeeping, Engineering, Front Office) to deliver seamless service. Team Leadership & Development Lead, coach, and motivate the spa team (therapists, receptionists, fitness professionals) to deliver outstanding service. Manage recruitment, training, scheduling, and performance management for all spa colleagues. Foster a culture of wellbeing, teamwork, and professional growth. Guest Experience & Membership Act as a visible presence within the spa, engaging with guests and members to ensure satisfaction and resolve issues promptly. Support the management of spa membership programmes, including sales, renewals, and retention. Collaborate on wellness events, promotions, and initiatives that enhance the Akasha brand experience. Commercial & Financial Performance Assist in managing the spas budget, including revenue, costs, and payroll. Drive retail sales, treatment bookings, and membership growth through effective upselling and guest engagement. Monitor KPIs, preparing reports and recommendations to maximise profitability and guest satisfaction. Innovation & Brand Alignment Support the Director of Spa & Wellness in developing new treatment offerings, partnerships, and wellness experiences aligned with the Akasha philosophy. Stay up to date with luxury spa and wellbeing trends to maintain Akashas leading position in the market. Requirements & Skills Proven experience in spa or wellness management, ideally within a luxury hotel environment is essential. Experience as a spa therapist currently or previously is also essential. Strong leadership and team management skills with the ability to inspire and motivate. Excellent guest service ethos with a hands-on, proactive approach. Commercially astute, with experience managing budgets, sales, and KPIs. Strong organisational and problem-solving skills, with attention to detail. Knowledge of health, safety, and licensing regulations within a spa/fitness environment. A passion for luxury hospitality, wellbeing, and holistic lifestyle. Benefits Competitive salary dependent on experience and service charge. Discretionary bonus upto 10%. Private healthcare with Aviva. Private pension with Scottish Widows. Access to heavily discounted friends and family rooms rates. Two complimentary rooms nights per year (after 1 year of employment). Up to 50% colleagues discount in all our food and beverage outlets. Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments). Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January). Christmas celebrations, including colleague lunch, childrens party and Christmas gift. Automatic membership of the companys life assurance scheme from day one. Generous discounts on retail and dining in Central London through the West End Club app. Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments. A variety of external benefits including free eye tests. Cycle to work scheme and season ticket loan. A wide range of both internal and external training and development programmes to support. all of our colleagues career progression. The usual bits and bobs such as free meals on duty, uniform laundry & holiday.

TPBN1_UKCT